Did not receive coins in Merge Academy

Still have not received my coins. Cannot seem to even be able to get the ball rolling. Does anyone know how I can report this problem to someone who can help me. Greatly appreciate any feedback. Thank you

I am having a similar problem.  When I go to "skip timer" and pay the additional 10 gems to get more energy, I pay but not receiving it.  This has been happening daily for the past few days.  I have no idea how to report this to POGO.

I am having the same issue.  I paid 100 gems for 250 more coins.  Pogo took the 100 gems from my balance but did not give me the 250 coins.  I tried and tried to contact EA with no luck.  They send you round and round, but with no results except to send you to other players to get advice.  Crazy!!!

For sure. It seems like there is no way to get help from them. It really is a pain. 

Yesterday, I finally found a way in the contact EA to ask about my missing coins in Merge Academy.  Can you believe they started with me in a que to be connected to an advisor.  It said that my wait time was 9 minutes.  SIX hours later my wait time was 2 minutes. The counter kept going up and down with no end in sight. I finally clicked the next page where it says Contact another way. It said I was 4th in line. I got connected at last and got nothing but "We know about the issue and are working on it" in 20 variations of ready (0n hand) scripted answers.   Looks like we are screwed.

wildlifelover6Caches_Hljzepmom 

Hello!  For assistance with any account or payment-related concerns, it is advisable to consult EA Help for the appropriate procedures. Our forums communities are unable to process refunds or speak about accounts in a public forum, for privacy and security. 

Pogo_Sconnie and the team are aware of this issue and posted about it in the Pogo Forms here > Games Forums Home | Service Update - Merge Academy

This issue was also mentioned in the March 2025 Pogo Insider > Pogo Insider – 3/10

Thank you for your patience as the team continues to work on this issue. 

I appreciate the feedback but will feel much better when my 470 Gems get refunded to my account.  Thank you

Thank you Caches, I hope we both are satisfied with the outcome 

Today, March 12, 2025,  I made a small $9.99 POGO gems purchase to buy 120gems (however, on the order in my EA Order History it says 110).  These never appeared.  I was attempting to purchase 250 coin power ups for 100 gems.  The coins never appeared. I've searched everywhere for the ability to email or speak with someone from POGO or EA about next steps but am unable to find the "next step" in order to contact someone.  Any suggestions or do I just chalk the ten dollars up to a bad decision?

abbycattx  This reply was very helpful.  I just had this happen to me today (3/12/25).  Do we simply wait and hope we are in a queue somewhere and the Powers That Be realize it's happened to us or is there actually somewhere to report this as I have been unable to determine how to do this.  Ten dollars isn't a lot of money for some but it's my gaming budget for the month.