2 days ago I purchased gems to get in game crates. I ended up doing this 2X. I was only credited for 1X and am out the 750 gems for the 3500 crates i did not get. I checked my account. It says I did this 2X. I contacted EA help. They told me that it was a pogo issue and assured me it would be taken care of in 24 hours. I tried again with EA help today. They could not even find my account saying my email was invalid. it is the only email i have had for over 13 years. I asked for a phone number to escalate my issue. Was told there is no way to escalate. I am trying to think of a way to get my money back and dumping pogo. I don't like someone taking my money, snicker and run off with the "well, what are you going to do about it?" attitude. Still out 750 gems.
Community ManagerCommunity Manager
EA Staff (Retired)
