Forum Discussion

blackdragonknife

Seasoned Traveler

8 days ago

farm valley

I'm not getting progress towards my ranking it been happening for like a month now please fix

bug

chrome

MomZu

New Veteran

4 days ago

OMG! I can't believe what an unbelieve clusterf Customer Support is. My apologies to anyone I have directed there!!!

The first two times I tried to report this problem it took me to:

Since it is NOT a "Game or server connection" problem I tried again - rewording the problem.

It took me to the same place, so I tried "Launch tool"

I have no idea what a Connection Score is, but this is CLEARLY not the right place to direct me!!!

And now I see my "support options" for "Game features" are to read an article or come to these forums!

ARE. YOU. KIDDING. ME. (Sorry EA_Claus , I am yelling now - this is amazingly frustrating!!!!!!!!!)

I have screen shots showing that sometime between 8-26-26 and 9-23-26, Rank Points stopped accumulating. I have been at Rank 64 with 121899 Experience since at least 9/23 - despite my Items merged number increasing by 10,841 items, opening 11,722 delivery crates, clearing 24 toolboxes, clearing 44 land tiles, repairing 1 building, and completing 1,346 orders!

Why is it so hard to report this so someone will LOOK AT IT???