Garden Blast - Missing Content

Garden Blast I won the daily task and it doesn't give me the prize. This happens a lot in this game. Please fix it.

chrome

abbycattx
1 day ago
Hi there! I regret to hear that you're experiencing difficulties with purchases or that some content is missing. I can imagine how frustrating this must be to experience.

Please take a moment to log out of Pogo and try a few basic troubleshooting steps here → Pogo Troubleshooting Guide

At times our devices just need a quick refresh. Cleaning up temporary files, installing updates, and rebooting can reset background processes that handle tracking and progression. After restarting and logging in again, items that seemed to be missing often show up because the system reconnects and syncs properly.

If the troubleshooting steps do not resolve the issue, please reach out to EA Help for assistance!

🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.

Guidance → Pogo Customer Service Guide: Where to Go & How to Get Help

From the Pogo Team → Getting the Help You Need on Pogo

Contact EA Help → Pogo Support Page

Friendly Reminder to all readers:

For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact Pogo's official support through the secure portal so your information can be reviewed safely and privately.

Hope everything works out for you and Take Care 🌷🐈‍⬛

7 Replies

abbycattx
Hero+
1 day ago
Hi there! I regret to hear that you're experiencing difficulties with purchases or that some content is missing. I can imagine how frustrating this must be to experience.

Please take a moment to log out of Pogo and try a few basic troubleshooting steps here → Pogo Troubleshooting Guide

At times our devices just need a quick refresh. Cleaning up temporary files, installing updates, and rebooting can reset background processes that handle tracking and progression. After restarting and logging in again, items that seemed to be missing often show up because the system reconnects and syncs properly.

If the troubleshooting steps do not resolve the issue, please reach out to EA Help for assistance!

🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.

Guidance → Pogo Customer Service Guide: Where to Go & How to Get Help

From the Pogo Team → Getting the Help You Need on Pogo

Contact EA Help → Pogo Support Page

Friendly Reminder to all readers:

For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact Pogo's official support through the secure portal so your information can be reviewed safely and privately.

Hope everything works out for you and Take Care 🌷🐈‍⬛
Amaranth0711
New Novice
1 day ago
I had a lot of Star Chests saved up in Garden Blast (24 or so). They all disappeared yesterday. I’m guessing there was some sort of glitch or reset.
Please replace my content.
rjery
Newcomer
3 days ago
I just played 3 games of Garden Blast and used bombs in all 3 of them. I did not get credit for them.
UCLA2001zh
Newcomer
11 days ago
For the last two days daily task and star chest gifts have not been awarded. Every time I click on the gift box it disappears. I've cleared cache and cookies and still the same error each time. How can this be fixed?
Stevesback1
Rising Novice
13 days ago
I did everything you said to do and I don't have chrome. It's still not working, at least give us the credit for it.
Stevesback1
Rising Novice
13 days ago
I am having the same issue. The game is not working it is not us. Pogo please check again or at least check on our actual progress.
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abbycattx
Hero+
13 days ago
debeye7

Hello and welcome to EA Pogo Forums! I'm sorry to hear that you're experiencing difficulties with prizes in Garden Blast. Not receiving your prize should absolutely not be happening, especially when it is occurring repeatedly.

I just checked Garden Blast on my end, and the Claim button is showing and working correctly, which may point to something specifically on the device interfering with the ability to collect rewards.

When Pogo or any website is not functioning properly, it’s always a good idea to log out. Clear out cookies and cache and ensure our browser and device are fully up to date. These steps assist in providing our devices with a clean pathway to communicate.

Check out this guide for step-by-step assistance → Pogo Troubleshooting Guide

Since this involves missing prizes and rewards, this needs to go directly to EA Help, they have the specialized tools to investigate what is happening and hopefully recover your missing rewards!

Please reach out to them here → Pogo Customer Service Guide: Where to Go & How to Get Help

Hope EA Help gets this sorted out for you quickly 🌷