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Utilitysort's avatar
Utilitysort
New Novice
6 months ago
Solved

Garden Blast Premium Pass is not activated after purchase

 The game is not showing the purchase of the Sprout pass premium. My gem account was charged.

bug
  • EA_Lanna's avatar
    EA_Lanna
    5 months ago

    Hi Pogoians,

    I have good news to share! 😊We've shared a make-good with players who've been impacted. The make-good has already been added to eligible accounts. You'll see a notification in your DMs confirming it.  

    If you didn't receive it or the make-good, but believe you're eligible as you were impacted, please contact our support team directly so they can look into things for you.  You'll be able to contact our support team for help with Pogo issues using these steps:

     

    Thank you for your patience while we've worked on addressing the Sprout Premium Pass issue. 

    - EA_Lanna

38 Replies

  • TexasYankee1's avatar
    TexasYankee1
    Seasoned Newcomer
    6 months ago

    I am having the same issue. September sprout pass purchased but its not showing. I cannot access my gem transaction record either.

  • BEANIES8232's avatar
    BEANIES8232
    Seasoned Newcomer
    6 months ago

    I do not have a miner and I can not find one, every game needs blue stones.  so I guess Sept. is out of the question

     BEANIES8232 .

     

     

  • foegirl's avatar
    foegirl
    Rising Novice
    6 months ago

    Tried to fill out a support ticket to get help with Garden Blast issues and "submit" button not working.  Kind of hard to contact Support when the form doesn't work.  Same issues as others with September Sprout Pass even though it shows up in my Gem Transaction history.  Also completed daily tasks and didn't get rewarded for them.  

  • achexcQM2GvL's avatar
    achexcQM2GvL
    Rising Scout
    6 months ago

    Mine too......  my gems were taken and the pass icon is now missing.  Way too many issues with this game . 

  • abcRQgg2h4ac35's avatar
    abcRQgg2h4ac35
    Newcomer
    6 months ago

    I have the same issue.  Purchased yesterday and now I don't have access to the Sprout Pass

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