Forum Discussion

Seasoned Newcomer

2 months ago

Solved

Gems Taken for "Regular" Games

I just glanced at my POGO account page and noticed that the Gem Transaction Record is showing gems being subtracted for just the regular games.......not any that I "purchased" with my gems. Has anybody else noticed this? Is this something new? I've been on POGO for over 25 years and this is the 1st that this has occurred.

technical issues

EA_Lanna
2 months ago
Hi Ferretsrluv,

Sorry, we can't look into gems through the EA Forums. Please get in touch with our support team directly. Use the steps outlined here to connect with them and they'll do their best to investigate this for you:

[POGO] How to Contact EA Support

- EA_Lanna

2 Replies

Replies have been turned off for this discussion

EA_Lanna
Community Manager
2 months ago
Hi Ferretsrluv,

Sorry, we can't look into gems through the EA Forums. Please get in touch with our support team directly. Use the steps outlined here to connect with them and they'll do their best to investigate this for you:

[POGO] How to Contact EA Support

- EA_Lanna
EA_Lanna
Community Manager
1 month ago
Hi Ferretsrluv,

It's been a while since we last heard from you. I hope that means you were able to connect with our support team using those steps to get help with recovering your gems. 🙂I'll close this thread here as a result.

Thanks and happy gaming o/

- EA_Lanna