Forum Discussion

jara1937

Seasoned Newcomer

21 days ago

Home Story

I keep getting errors, background, turning black and game not loading. No problems with any of the other games. Help would be great. This has been going on for a few weeks now .

bug

technical issues

baronofdk

Seasoned Newcomer

21 days ago

I have the exact same problem going on when using an iPad Pro. I have no problems with this game in Windows 11. It seems that there is a kind of bug related to iPads but I dont know. Help would be appreciated. This started a few weeks ago. It has otherwise never been a problem before to play this game on iPad.

abbycattx
Hero+
20 days ago
baronofdk

Hello and thanks for reaching out. Sorry to hear you are also having loading issues. February 2026 was a major Apple Update Month:

Apple released iPadOS 26.3, the latest update to the iPadOS 26 operating system, which includes bug fixes and security updates.

Apple also released updates for older OS versions including iPadOS 18.7.5 for iPads not running the latest OS — meaning virtually every iPad user had a pending update available.

Please take a moment to view the Apple Troubleshooting Guide

When our device receives an update (Apple or Windows), it can change configurations that affect how games like Pogo load and display. This is why working through these troubleshooting steps is so important.

If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support.
- baronofdk
  Seasoned Newcomer
  20 days ago
  Thanks for reaching out about this issue. I think you are right that it has to do with the iPadOS 26.3 update which I updated to recently. I have tried to play Home Story in different browsers (DuckDuckgo, Safari, Firefox plus Google Chrome) and all with the same results. The game does not work properly in any on these browsers after update to iPadOS 26.3. I have seen that this update also cause problems with other gaming apps. Therefore I think it is probably a glitch on Apples side.