How do I get POGO to fix Tile Hero??

I've been stuck on the same level and it wont let me play at all.  I get a graphic that says I qualify for the Hero League but if I click on the place it says to continue it just goes back to the level which if I click on that takes me back to the Hero League graphic..  I can't play the Pinata Party either it just takes me to the same graphic.  I do have a Travel offer for 600 gems which I am not about to buy for a game that doesn't work.  I have contacted EA help a few times but they just tell me that they are aware of the issue but have no real solution.  It is very frustrating!!!