Forum Discussion
39 Replies
I complete the game but it will not advance to the next game or level. the only way I can leave the game is by shutting everything down. Please fix it.
its a fun game but you can not play it freezing
Thanks Mary Smith ....yorkies222
- @EA_Joz Can't open...just a blank black screen. Using Safari on my Mac
- EA_Joz5 years ago
EA Staff (Retired)
Hi everyone! Thank you for this information. Please try the following troubleshooting steps to see if it helps resolve the issue:
Troubleshooting HD / HTML5 Games - abc5gR7e5jgN5M5 years agoRising Newcomer
Black screen trying to open Monopoly Sudoku. I tried Firefox, Safari and Chrome....no luck
- EA_Joz5 years ago
EA Staff (Retired)
Hello Pogo Players, for those that have tried the troubleshooting steps that I provided above and are still getting a black screen, can you provide the following information:
- What type of device are you on? (MacBook Air, MacBook Pro, etc.)
- What's your Mac OS version?
- A screenshot of your Mac specs.
MacBook Air, Safari. I cleared the cache and history and it still goes to a blank page.
- EA_Rtas5 years ago
Community Manager
Hey Pogo players thanks for sticking with us we've been communicating the info you've given us to the game team and while we don't have an update for you yet we will look to update you as soon as we have more information.
One thing I would like to ask is that any of you that have received the black screen issue could you please try highlighting the black screen to see if an error message is displayed and if so please provide a screenshot within this thread. - rem525mi5 years agoSeasoned Novice
How about an update regarding the constant error messages we get that cause our rent to disappear without being added to our totals? This happens to me several times a day, and has been ongoing for well over a week. Would appreciate an update, or at least confirmation that it's being investigated! Hello? Anybody home?
- @rem525mi been happening also while i am playing the game. fix. that what we are paying for.
- @EA_Joz I am having the green screen with monopoly sudoko also, Worked fine until a couple of days ago. I am using chrome as the browser