Forum Discussion

indeedmr703

Seasoned Newcomer

2 months ago

Solved

Jungle Gin - Cards Not Moving / Unresponsive

Why can't I do anything in Jungle Gin? Cards will not move. Something is terribly wrong!

technical issues

EA_Lanna
2 months ago
👉 Marking as Solution for Visibility Purposes Only 👈

Hi Pogoians,

Thanks for letting us know you're running into issues drawing cards. I trying to reproduce this issue in-game but I was able to draw cards.

Could you give these steps a go and let us know how you got on with them (thanks abbycattx for sharing them):

✳️Graphics Driver Update > At times these automatically update, at other times it is waiting for you to update it.

For PC/Laptop: Update graphics drivers (likely culprit)

For Phone/Tablet: Ensure your OS is fully updated (Settings > Software Update)

🎯 Check for Browser Updates > October 2025 is a tech whirlwind! Windows 10 support ends, Windows 11 getting a major update, and Apple rolls out OS 26.1 across its ecosystem. Please ensure your browser and system are fully updated > Pogo Troubleshooting Guide | Updating your Browser

🍪 Clear Cookies and Cache (often) How to > Pogo Troubleshooting Guide | Clearing Your Browsers Cache and Cookies

📜 Pogo Troubleshooting Guide > Pogo Troubleshooting Guide | EA Forums - 10424297

👨‍⚖️ If you have tried all the troubleshooting steps, please follow the Gold Standard for reporting an issue > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898

- EA_Lanna

51 Replies

PiscesDi
Rising Novice
2 months ago
jungle gin not letting touch screen work. No problems with other games!
EA_Lanna
Community Manager
2 months ago
👉 Marking as Solution for Visibility Purposes Only 👈

Hi folks,

Thanks for reaching out. Let's see if we can get to the bottom of things. 🙂

indeedmr703: You mentioned the cards aren't moving. I've played a game there, and they move for me. When they didn't, it was because I hadn't yet taken a card from the top of the deck when my turn started again. Could you double-check you're grabbing your card at the start of your turn?

- EA_Lanna
DobsonrfgdI
New Rookie
2 months ago
Jungle Gin not working, has anyone from Pogo replied to anyone?
JmiccEk
Seasoned Newcomer
2 months ago
Jungle gin is not working and keeps subtracting my points I was in as intermediate and now comes up as beginner and wont load
Buttrball
Rising Rookie
2 months ago
I'm having the same problem, game loads fine but I cannot move any cards
Buttrball
Rising Rookie
2 months ago
cards won't move when clicked on, this is the 3rd day..i pay good money to play this game, but I can not play like this
Buttrball
Rising Rookie
2 months ago
Ok
loonycinbadd
Rising Novice
2 months ago
i have had the same issues for 4 days now....why? i like to play daily....please get this fixed!
loonycinbadd
Rising Novice
2 months ago
Same issue....can't even join a game in Jungle Gin...4 days now!
Buttrball
Rising Rookie
2 months ago
how did pogo resolve your issue, because I am having the same trouble. Cards won't move