Loading Issues
I can't get either one of these games 'Merge & Farm Valley Merge', to load what can I do
Hello! I understand that encountering white screens and blue screens can be quite concerning, so I’d like to provide you with a better understanding of the situation. These screens are usually caused by the device or browser, not the game itself.
What may cause a White Screen?
A white screen simply means your browser or device is confused. Our devices are keeping a "memory" of everything we do, think of it like one of those carbon copy receipts we use to get back in the day - there was a white copy, pink copy, yellow copy (or blue copy). Our devices are doing the same thing. The websites we visit are storing little pieces of the site on our devices to help pages load faster.
When Pogo or any website makes any kind of change on their end, whether that's a security update, a behind-the-scenes fix, or adding new features — those stored pieces on our device can become outdated or mismatched with the new updated version of the site. When that happens, our browser and device don’t know what to display, so they display a white screen instead.
The good news is that this doesn’t mean anything is broken. It simply means our device needs a quick refresh of that stored information so it can load the updated site correctly.
🦉 Remember that carbon copy I mentioned above? There are multiple ways to clean our devices from stored information. Staying current with device and browser updates is helpful as well. Updates can roll in at any time and often include improvements to graphics, performance, and page rendering, which can reduce display issues.
What causes a Blue Screen?
A blue screen inside the browser or game window means something prevented the game from rendering correctly. It’s your device’s way of signaling that the browser/device encountered an error it couldn’t recover from in that moment similar to hitting a wall and needing to stop.
Some of the most common causes include:
Incomplete System Updates: If a Windows update installed but didn’t fully finish, it can temporarily disrupt how games load.
Outdated Graphics Drivers: Graphics drivers tell your screen what to display. If they’re outdated, certain games may fail to render correctly. Modern drivers update every 2–4 weeks (and so do browsers).
Memory or Hardware strain: Older devices sometimes have RAM or components that are wearing down, which can cause blue or black screens when a game tries to load.
Too many programs running at once: Browser‑based games can be demanding. If the device is already under heavy load, the game may not launch properly.
Browser extensions conflicting with hardware acceleration: Extensions like ad blockers, privacy tools, or VPNs can interfere with how your browser processes graphics, leading to blank screens in certain games.
Windows 10 compatibility limitations: Windows 10 is now in extended support and no longer receives regular feature updates. Upgrading to Windows 11 is recommended for the best performance and compatibility with modern browser games.
💙 To help you get back to playing as soon as possible, please take a moment to go through the steps in the Pogo Troubleshooting Guide and other system checks that often clear things up right away. If you’d like to explore further, there are also helpful videos and guides online that cover more advanced system cleaning and troubleshooting.
If you continue to experience an issue after completing device and system checks, please follow the steps outlined in How to Report a Problem on Pogo Guide. This process helps the team track trends, occurrences and identifying issues more efficiently.
Pogo username:
Device Type (PC. Laptop, Phone, Tablet):
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting Steps you've already completed:You can also reach out to EA Help directly open a case and walkthrough troubleshooting steps with them privately.
Please also know in the Pogo Insider for May 2026 there was an announcement of a Player Support Page coming! However please know this will not stop the need for device and system checks.
There will still be times when device and system checks are necessary. Pogo cannot update, repair, or modify anything on our personal devices. Actions like clearing cache, adjusting browser settings, updating our system, or installing graphics driver updates are things only we as players can do on our own devices, rather than something Pogo can remotely adjust. We as players maintain full control over our own settings and configuration.
