Lost all my progress earned since 2009, over 2700 badges, my gems, messages.

Question

I had a hacking issue computer wide not just pogo. I had to update all my visited sites. All went well except for my pogo site. For some reason it seems that my pogo information is all mixed up. I am still able to sign in but there is a picture of pogo Spike in place of my own mini. When I check my personal info everything is Xed out. When I click on my payment info I get sent to a technical page. I chatted with a rep and was left with "we can't restore your progress" All this occurred in mid February and I'm still looking for HELP. Pogo is not member friendly, it is extremely difficult to find where to find help.

I received an email on Monday March 3 from EA Rtas community manager asking me to try again, that pogo reps should be able to sort this out for me. My case number is 203541136, this is from my first attempt to get help on February 18th. I tried the fix of all accounts are linked to emails. I couldn't find any results.

I am looking forward to getting back to pogo from where I initially left off.

Thank You

abbycattx · Answer

Hello! I am glad to hear EA_Rtas&nbsp;was able to help you, he is one of our top EA Community Managers! His guidance to contact EA Help regarding this issue was precise." I tried the fix of all accounts are linked to emails. I couldn't find any results. "&nbsp;When merging accounts or questions about our accounts, EA Help will ask specific security questions to verify they are speaking to the appropriate account holder. Additionally, at times there may be a code sent to the email account associated with our Pogo accounts for verification. Please make sure you have all the information needed to help address this situation.&nbsp;Unfortunately, this public forum is not equipped to assist with our account or purchase-related questions due to privacy and security considerations. For a more secure resolution, please reach out to EA Help directly to address your concerns.Here are some links to help resolve this issue!I want to move my game progress to another account - PogoI need help logging in to my Pogo account - PogoI want to update my EA Account information - Pogo&nbsp;If you have any further questions, please ask and we will try and assist to the best of our capability.

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Lost all my progress earned since 2009, over 2700 badges, my gems, messages.

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