Re: Matching Moments Reset AGAIN!

I have the same issue.  Was almost done with Area 4 (the cabin) when it reset.

I had just replaced the wallpaper in the cabin.  And now it wants be to start from the beginning too.  Hopefully this gets fixed soon.  I have no desire to start all over.

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Hello! If you have not already, please provide the diagnostic information being asked by EA Community Manager EA_Lanna, to help identify patterns and escalate to the development team.

Not everyone in our Pogo community is affected, and in order for this to be resolved, the team needs specific data from those experiencing the issue.

Why this information matters:

• Is this affecting specific browsers or devices?
• Is it account-specific or game-wide?
• Are there patterns in when/where saves fail?
• What level ranges are affected?

If you're experiencing this issue, please take a moment to provide the requested information. If you need help finding the information about your device, please view this guide > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898

💕 Friendly Reminder: Comments such as "me too!" and "fix this" are understandable and valid. However, providing specifics to the team is what makes moves! Provide the information they're asking for and let them help you.

Yes! This is exactly right 👆👆👆👆. Great post, and thank you for caring about our Pogo community and taking the time to explain why this information helps Pogo investigate issues. ❤️