Mahjong Sanctuary: Asia Biome Issues

Looks like the deer and goat were recently introduced in the latest zoo area and I used stars earned to get both. Now, somehow the goat has disappeared as an option even though it is walking around in my zoo with the food/water/bed. I also got the deer but the food/water/bed that I used stars on to get have all disappeared so the thing is walking around with nothing.

Are the support personnel even here reading what problems people are having? The drop down menu page says “report a problem” but then it takes you to this forum which says “start a discussion”. I don’t see anywhere specifically to report a problem and/or get a case number to know that someone is actively reviewing and fixing these issues.