Mahjong Sancturary

Hi @Dc10Baby46     

Can you try going through the following steps and let us know if you continue running into issues after? 

• Restart your device and modem/router then try to load your game     
• Clear your Cache/Cookies (<-- link)   
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
• Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
• Try another Browser (Chrome, Edge, Safari) 

Thanks!   

this is the first time ive had a problem with the daily challenge  but it does the same thing at 975 not sure if thats the end  or the same problem

I've tried your suggestions plus trying a different computer and still no go. It occurs on the daily challenge, I am on day #2. Towards the end of the board the "drop" of tiles that occur has a onger pause and then nothing. I've tried to complete ths board 5 times today.

Twice now today, I have tried playing the daily calendar game and right near the end when I am about to win, it starts glitching with screen flashing, but no tiles being put on the board with the rain feature... until the end when it gives me two random tiles that match nothing & so cannot win. No credit given for playing. See screenshots.

YES, CACHE IS CLEARED, ETC. Pogo has a lot of glitches with no responses/resolutions. This darned suggestion is given every time and it is not helpful.

There is a problem with the daily game in Mahjong Sanctuary.  When you get towards the end of the game, the screen starts flashing & dumps a group of tiles when it is raining. Then when you get to the end of the game, you are left with two mismatched tiles making it impossible to complete the game. I played multiple times with the same result each time. I checked one of the chat rooms, & found out that the people in the chat room were all having the same problem. There were 50 plus people and that was all the chat in the room was about. Can someone please fix the problem, or at least give the credit for today's (01/25/2023) daily game? Thank you for your time.-- Sherry Hoernig aka Fayth in God1997.

same here, played five games no way to win

I lost yesterday because of not working.  So now I will not get the count for the whole week.  Sad.

We know all about cleaning and such.  It was happening to all of us.  The game was not working right.

As all the comments show, many are having this issue, but we are not getting any support. No response provided. I used the email support as well & they only tell you to go here for help. This is ridiculous!!!

HI @Rxn61 @Dc10Baby46 Thanks for trying those steps, would it be possible to get the following information?

• Screename:
• Device Make/Model:
• Which Web Browser (and Version) is being used:
• Are you getting an Error Message? (If so what is it)

Thanks!