Matching Moments not Loading

Hello! iPads, like all modern devices, are constantly updated, and those changes can sometimes introduce new behaviors or unexpected issues. If you’re dealing with loading problems or black screens, it’s worth revisiting your troubleshooting steps from time to time.

Kindly take a look at the steps below to assist in resolving the issue.

• Apple Troubleshooting Guide
• Pogo Troubleshooting Guide, for all devices
• Contact EA Help, for private assistance and to open a case
• Apple Community Support, Free support for all Apple devices
• iPad - Official Apple Support

Helpful Reminder: Online games can use a significant amount of memory, so it’s important to make sure our devices are running at its best. On an iPad, apps running in the background can take up resources even if you’re not actively using them! Try closing unused apps and restarting the device to free up memory and improve performance. 🙂

You can view a breakdown here:

• Settings → General → iPad Storage
• There you’ll see:
• Total storage used
• A breakdown by app
• Recommendations to free space

Still having an issue?  How to report issue, here on EA Pogo Forums

Hope this helps and Take Care 🐈‍⬛