Matching Moments not Loading
loads but can't move any pieces in game frozen
Forum Discussion
To get the necessary information out of the way - my screen name is Shilfiell, my OS in Mac OS Sonoma, my browser is Firefox.
Matching moments is a great game, frustratingly challenging at times - but the following glitches make it less enjoyable:
- "Lives Remaining" timer routinely sticks at 12:34 remaining. As a result, one rarely knows accurately exactly how many lives one has, or how long till a new life appears.
- When the "Unlimited Lives" booster is activated, occasionally clicking the Play button sends a "You have unlimited lives for a limited time!" pop-up then returns to the start screen (the one with the Play button) of the game. Endless loop. Only workaround is to quit the game and re-enter....which waste valuable Extra Lives time.
- The Daily Free Gift does not appear in the Shop. No idea when the gift renews each day, times seem variable. As this is our only feasible means of getting any power-ups, timing would be great to know.
- Objects in cells occasionally overlay two images at once.
- Static boosters (Bow, Boxing Glove, Hammer) received through daily (?) Free Gifts do not appear in inventory as expected. Alternatively, sometimes boosters just show up out of nowhere.
- When first released, this game had a Season to work through. This initial Season play provided many of the objects I've used to go through the ranks, but now there's no mechanism for free anything except the daily (?) gift.
In addition to the technical glitches, there are several areas for improvement with this game. Bring back seasons, open additional tabs (akin to the Chores tab in Solitaire Home Story) for a chance to work towards free boosters, and additional earned boosters like Undo or Extra Moves would enhance gameplay. Having to spend 900 coins for a single extra move pack is outrageously expensive (game-virtual-currency-wise) and that cost should be lowered - while also boosting the income from game wins, as it takes a very long time to accumulate coins currently. Might want to add a few booster-generating events that aren't dependent on consecutive wins, as well: most levels I play require repeated attempts to pin down the right gameplay patterns.
how long does it take for you to fix matching moments i pay to play on pogo this problem is unacceptable
Hello! Sorry to hear you are having difficulties with Matching Moments. At the moment, the game is functioning as intended on the Pogo website, and there are no Service Announcements or Alerts regarding this game currently.
Please take a moment to view the Pogo troubleshooting guide > Pogo Troubleshooting Guide | EA Forums - 10424297
Additionally, you can Contact EA Help, for private assistance and to open a case.
Hope this helps and Take Care!
If the game is functioning as intended, then I really question your intentions!
All issues noted above have been in existence since launch, with the exception of the lack of Seasons. I do know that EA/Pogo has not acknowledged any of these issues, and they rarely post alerts when things are broken (the lack of communication is truly appalling system-wide, and where should we even look for these alerts? Ideally they'd appear on the appropriate game pages so that all players can see what's happening if they encounter issues). Contacting EA Help is easier said than done.
Hello! Thank you for providing detailed information regarding Matching Moments.
The first thing that stands out to me is using Firefox on an Apple device. Although it is possible, I would personally say this may cause a few quirks along the way. Apple's ecosystem is built around WebKit, and Firefox uses its own engine (Gecko), which sometimes may cause extra friction. Firefox isn't optimized for Apple's graphics stack the way Safari is, and not even as tightly as Chrome is. Browser-based gaming sites like Pogo rely on smooth rendering, and Firefox can occasionally lag behind on macOS.
I'd suggest testing Matching Moments on Safari, Chrome or Edge to see if the graphics overlay, timer and other elements begin to sync properly.
For more help and guidance:
- Apple Troubleshooting Guide
- Pogo Troubleshooting Guide, for all devices
- Contact EA Help, for private assistance and to open a case
- Apple Community Support, Free support for all Apple devices
For suggestions on game improvement, I would recommend posting on Pogo Forums as well. Pogo_Sconnie has developed a posting asking for player feedback here > Games Forums Home | Matching Moments Feedback
Hope this helps and Take Care!
P.S. The first reply was designed for curenk75nCQG I was working on your reply when you left your second comment 🙂
We can find service alerts and announcements on the Home Page of the Pogo Forums, and they are also announced on the Pogo Blog - watching the Pogo Monthly Insider is very beneficial and packed full of valuable information on current events.
I'm having similar problems and am using an Android. SN rescuebabe2002. Just now the recurring problem, when I receive coins from completing a task, then try to use them to buy five more moves, the game opens the shop window, and does not recognize that I have enough coins to purchase moves. I left the game and came back, and now those coins are gone.
Also getting the overlapping in the cells occasionally, tho I'm not really bothered by it, as the game still works with it.
I'm having the same issues as well as on the Enchanted Love Season boxes on the bottom all have green checkmarks as well as locks on them. When it says I have a new gift I can't click on anything after I won the first 3. This game used to be fun. Also, maybe you could offer more than 10 coins for winning?
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