Forum Discussion

barbiedolli101

New Traveler

1 month ago

Matching Moments not Loading

loads but can't move any pieces in game frozen

bug

technical issues

abbycattx

Hero+

1 month ago

curenk75nCQG

Hello! Sorry to hear you are having difficulties with Matching Moments. At the moment, the game is functioning as intended on the Pogo website, and there are no Service Announcements or Alerts regarding this game currently.

Please take a moment to view the Pogo troubleshooting guide > Pogo Troubleshooting Guide | EA Forums - 10424297

Additionally, you can Contact EA Help, for private assistance and to open a case.

Hope this helps and Take Care!

mom2_ABCAh

Rising Novice

1 month ago

I keep trying to open a case and it wont let me. I am getting reward points for completing things Example, 5 games on the first try, and i get the points, but then play a game and the points disappear. happened multiple times for a loss of over 5000 points

abbycattx
Hero+
1 month ago
mom2_ABCAh

Hello! If you are trying to open a case with EA, here are the steps to do so > [POGO] How to Contact EA Support | EA Forums - 12464874

Additionally, looping screens, failed loads, or progress not appearing can stem from a variety of issues on our devices. Browsers can be surprisingly temperamental when they’re outdated, overloaded with cached data, or running too many extensions at once.

Please ensure you try the following steps to keep things running smoothly:

Update your browser to the latest version (they update every 2-4 weeks)

Clear cache and cookies to remove corrupted or outdated data

Disable unnecessary extensions temporarily, especially blockers or privacy tools

Restart your device and modem to refresh system resources

Check for OS updates that may improve stability and compatibility (updates can come in at any time and happen frequently)

Pogo Troubleshooting Guide

Give these steps a try when you can and I hope everything works out for you! Take Care 🐈‍⬛
Player_lqg0bbq1
Rising Newcomer
1 month ago
I have the same issue with points disappearing. Contacting support is impossible.