Forum Discussion

barbiedolli101

New Traveler

1 month ago

Matching Moments not Loading

loads but can't move any pieces in game frozen

bug

technical issues

Aeakos

Seasoned Novice

28 days ago

Matching Moments is not loading the afternoon of 2/25/2026. Also I am still waiting for over a month now for Trizzzle to unfreeze as are many other players. I have followed all that I am supposed to do with no luck. Have played all Matching Moments from the beginning with no problems until now and Trizzle also until a month ago. The problem definitely seems to be on Pogo's end. Please fix them.

abbycattx

Hero+

28 days ago

Aeakos

Hello! Sorry to hear you are having issues loading both Trizzle and Matching Moments, I understand how frustrating this can be.

For Trizzle please take a moment to view this guide > 🪆Trizzle Freezing Fix Guide | EA Forums - 10407257

For Matching Moments please take a moment to review the troubleshooting guide given above. I double checked both Trizzle and Matching Moments before replying and both games are working as designed on the Pogo website.

However, Pogo Sconnie just posted a Service Announcement: "We’re aware that some players may experience Matching Moments not loading properly, including seeing a black screen or the game failing to start.

Our team is actively investigating. In the meantime, you may try refreshing the page, clearing your browser cache, or launching the game in another supported browser.

We appreciate your patience and will share updates as soon as we have more information. Thank you for being part of the Pogo community!

sconnie

If you continue to have issues after performing the troubleshooting steps, please take a moment to follow the procedure to report and issue here or through EA Help.