Matching Moments not Loading

I have the same issue with points disappearing.  Contacting support is impossible.

Is there a fix that I am not aware of to get the game to load.  Everything works fine until you load the actual puzzle.  Please let me know if there is a fix for this.

anyone else having issues with matching moments not allowing play. It loads just find but will not let me play

same here.  nothing will play/move no matter what

same been a week now

It would be nice to at least get a reply from someone that they are working on the issue. I'm not buying anymore gems or anything else until Matching Moments' loading issues are fixed. I'm tired of being a paying member who gets ignored.

I'm having the same problem too. We write & complain about the game freezing; but, nothing is ever done about it. I'm so fed up with it!

; 

I bought the new challenge yesterday and my prizes for wins aren't showing up. I'm not sure how to start my own comment, so I piggybacked on this one. Freedam606 is my screen name. I've been a member for well over 20 years and I hope this comment is addressed. I'm playing on microsoft edge.

can't play new update still inside game is still frozen and the special items don't load in that you are selected.