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barbiedolli101's avatar
barbiedolli101
New Traveler
1 month ago

can't play new update still inside game is still frozen and the special items don't load in that you are selected.

  • armywf10tX's avatar
    armywf10tX
    New Novice
    1 month ago

    Same here! I can get the game to load but then it freezes or it goes white and gives me the digitized frown face. Twice it actually let me play a game but then went to white screen/frown face so I probably didnt get credit for the win. I'm beyond frustrated as playing on Pogo is my stress break from life and instead it is giving me more stress.

    • SnowWhisper777JS's avatar
      SnowWhisper777JS
      Rising Newcomer
      1 month ago

      Pogo will NEVER fix the problem on Matching Moments. So many people (including me) have complained; but, nothing is happening to fix the problem. THAT is why I have cancelled me account. I'm so annoyed with Pogo right now. 

      ALSO...it appears that they changed my name from SnowWhisper777 to SnowWhisper777JS. What's with the JS at the end of my screen name? Good grief, Pogo!!!!

      • abbycattx's avatar
        abbycattx
        Hero+
        1 month ago

        SnowWhisper777JS​ 

        Hello! Sorry to hear about your issues with Matching Moments, please ensure you follow the troubleshooting steps provided to help pinpoint the issue. 

        The internet and browsers have fundamentally changed: Not long ago, browsers and devices were simple - you clicked and played. But that's not how things work anymore. Rather it is Windows or Apple device you are using the systems have become complex. More options, more security, more updates and more systems interacting with one another.

        The modern web/browsers today have transformed in recent years. What used to be a straightforward has turned into a layered, highly engineered ecosystem. I know this isn't the simple "click and play" experience it used to be, and I wish it were different. But checking those settings and troubleshooting should get you back in the game. There are many possible combinations of settings, versions, and privacy rules, and any one of them can affect how a browser game loads or saves progress.

        "ALSO...it appears that they changed my name from SnowWhisper777 to SnowWhisper777JS. What's with the JS at the end of my screen name? Good grief, Pogo!!!!"

        For anyone who may be reading this: Our usernames and ranks are different here in EA Pogo Forums, we can change our username and pictures by logging on to EA Help with our Pogo credentials and viewing our home accounts. Ranks are determined by user activity here in EA Pogo forums, not the length of memberships with Pogo.

        "THAT is why I have cancelled me account. I'm so annoyed with Pogo right now."

        I’m really sorry it’s reached the point where you felt you had to cancel and this has become frustrating. I cannot emphasize enough that today’s devices and browsers have become so complex that troubleshooting isn’t just an extra step anymore, it’s part of how everything stays working. As a Club Pogo Member of 15 years, I can assure you and anyone reading this, the troubleshooting steps do work and Pogo does fix issues as they arise, promise! 

        Take Care and I wish you the best now and always. We will be waiting if you decide to stay or come back one day 🙂

      • armywf10tX's avatar
        armywf10tX
        New Novice
        1 month ago

        That might help if I was playing on an Apple device however I am not.

  • 76sf7ed08z29's avatar
    76sf7ed08z29
    Newcomer
    1 month ago

    why is the game still frozen we all like playing the game what is the problem weneed to know please and thank you.

  • mels1004SV's avatar
    mels1004SV
    New Traveler
    1 month ago

    Matching Moments still frozen,  Merge Academy still not recording scores, and a Way with Words still not loading for weeks.  Done what I can and  no success.  How many more games am I going to lose.  I would like some actual help as I have done all I am able to do.

    • abbycattx's avatar
      abbycattx
      Hero+
      1 month ago

      mels1004SV​ 

      Hello! Sorry to hear so many games have not been working for weeks - that is not a common occurrence. 

      I can see I answered your A Way with Words posting here > A Way with words | EA Forums - 13112696

      Regarding Merge Academy "not recording scores" is this pertaining to the Magic Hat Lap 5 Badge? If so, you can find a posting about this here and on Pogo forums about instructions. 

      If what you’re seeing is that no progress is saving at all, that’s actually a very common symptom when our browsers get overloaded or when cookies and cache become outdated. Modern browsers rely heavily on stored data to keep games running smoothly, so when that data becomes bloated or corrupted, games can stop recording progress even if everything else looks fine. A quick round of troubleshooting usually clears it up and gets things saving again.

      Hope this helps and please ensure to provide your device information on A Way with Words and Matching Moments to help pinpoint the issue, this helps the team know which devices, which versions, which browsers they need to investigate or what troubleshooting steps may help. 

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