Forum Discussion

1 year ago

Merge Academy - Bought Coins and Didn't Get Them

I just bought 100 coins in Merge Academy for 30 gems and it took my gems and didn't give me the coins. This game has really been messed up recently. And unfortunately EA doesn't give you any way to...

abbycattx

Hero+

1 year ago

@dnjwebb

Hi DNJWebb,

Try logging out of the game and clearing your cookies, cache and history. Then log back in to see if the purchase appears. If it does not, you will have to contact Customer Support about the loss of gems/money.

I want to check my order status > Order Status

Following the steps then you should be able to chat or email instantly.

As a Pogo player myself this is indeed a very frustrating situation.

You can keep up with updates on the game by visiting the forums for this game > Merge Academy Forums

dnjwebb

1 year ago

@abbycattx Thanks so much! Very helpful. I chatted with them and it's a known issue and they're working on it. No ETA but they will resolve. Really appreciate you taking the time to help me.

abbycattx
Hero+
1 year ago
@dnjwebb
You are very welcome. I know we are all a little lost right now.
🌷Thank you for taking the time to reply and I hope everything works out for you!