Forum Discussion

Rising Novice

3 months ago

Merge Academy / MarketPlace

Hello, I was wondering if there could be a "button" added to the Marketplace BEFORE a purchase is made using the coins or gems? Sadly, and stressfully I have lost coins and gems because during play...

technical issues

amyaversionPr

New Rookie

9 days ago

I just lost over 4000 coins on an accidental purchase that I don't want and probably will never need. I spent months accumulating those coins. Merge Academy is my favorite game on Pogo and now I don't even want to keep playing. This might be the final straw in me canceling my membership after 17 years.

abbycattx
Hero+
8 days ago
amyaversionPr and all readers

Sorry to hear you are experiencing sudden accidental purchases, I can see how frustrating that would be.

The new Pogo Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.

Guidance → Pogo Customer Service Guide: Where to Go & How to Get Help

From the Pogo Team → Getting the Help You Need on Pogo

Contact EA Help → Pogo Support Page

Hope this helps and everything works out for you!

💡 Pro Tip to Avoid the Pop-Up Entirely: Keep an eye on your energy counter while clicking generators! If you slow down your clicks as your energy gets low, the pop-up will never appear. *It only shows up when you continue clicking after your energy is already depleted.