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Axs7043Sxa8742's avatar
Axs7043Sxa8742
Rising Novice
3 months ago

Merge Academy / MarketPlace

Hello,

I was wondering if there could be a "button" added to the Marketplace BEFORE a purchase is made using the coins or gems?

Sadly, and stressfully I have lost coins and gems because during play and you run out of energy it jumps to the Marketplace and if you accidently click, because you are in click mode, if you click on a Marketplace item by accident you lose the coins or gems.  There is no button asking "are you sure you want to use these coins or gems" OR no way to back out of purchase.

It would be a wonderful kindness.  I know I cannot be the only person this has happened to.  Lots of other games out there offer this.  

Thanks So Much for your consideration.  Probably could apply to your entire site, especially concerning Gems.  Been a member for decades, Love Pogo!

technical issues

6 Replies

  • abbycattx's avatar
    abbycattx
    Hero+
    8 hours ago

    amyaversionPr​  and all readers

    Sorry to hear you are experiencing sudden accidental purchases, I can see how frustrating that would be.

    The new Pogo Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.

     

    Hope this helps and everything works out for you!

    💡 Pro Tip to Avoid the Pop-Up Entirely: Keep an eye on your energy counter while clicking generators! If you slow down your clicks as your energy gets low, the pop-up will never appear. *It only shows up when you continue clicking after your energy is already depleted.

     

  • amyaversionPr's avatar
    amyaversionPr
    New Rookie
    18 hours ago

    I just lost over 4000 coins on an accidental purchase that I don't want and probably will never need. I spent months accumulating those coins. Merge Academy is my favorite game on Pogo and now I don't even want to keep playing. This might be the final straw in me canceling my membership after 17 years.

  • amyaversionPr's avatar
    amyaversionPr
    New Rookie
    18 hours ago

    I just lost over 4000 coins on an accidental purchase that I don't want and probably will never need. I spent months accumulating those coins. Merge Academy is my favorite game on Pogo and now I don't even want to keep playing. This might be the final straw in me canceling my membership after 17 years.

  • gnatejoneT's avatar
    gnatejoneT
    Rising Novice
    2 months ago

    Just happened to me as well, for the second time!! Can’t play anymore with an iPhone and will never get the app - all prone to these issues.  And you can’t return it. Would so appreciate a button -“ are you sure you want to purchase this” or a even better, way to turn off the marketplace pop up and you have to go to marketplace when you wish to purchase something.  Extremely frustrated!! 

  • hitirl98's avatar
    hitirl98
    Seasoned Newcomer
    3 months ago

    I have the same problems.  Been a long time player and if this isn't corrected I will be leaving the site.

     

  • supplymD's avatar
    supplymD
    Rising Novice
    3 months ago

    I have lost coins because of this problem. It is very frustrating.

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