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  • mphoenix0810​ WNDC72​ Modowis​ Player_5r61rr1g​ 

    Hello! Please take a moment to view the Pogo Troubleshooting Guide and try a few system checks. If you continue to experience issues, please reply back with the following information:

    Pogo username:
    Device Type (PC. Laptop, Phone,Tablet) :
    OS version (Windows 10, Windows 11, or macOS):
    Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
    Current Browser Version Number:
    DxDiag File attached: (Yes/No):
    Error messages or Error Images:
    Screenshots showing what’s happening:
    What Troubleshooting steps you've already completed:

    Need help finding this information? Please view the How to Report a Problem on Pogo - Complete Guide

  • Merge Academy has been stuck on Chapter 6 for months.  I have tried clicking all over the whole page and nothing happens.  Please see the attached screenshot.  Can someone reset this game for me?

     

  • abbycattx's avatar
    abbycattx
    Hero+
    20 days ago

    Modowis​ 

    Hello and welcome to Pogo EA Forums 🙂 I’ve moved your comment into its own post because the original thread was about Merge Academy coins, and your question is better suited for technical troubleshooting. I can see by your location you are at the very beginning of Merge Academy. What is about to be unveiled is a vending machine that will give you a free item daily - however when it unveils it is a bit of a production with a lot of graphics. 

    At times some devices handle graphics differently and need a bit of checking or updating, would you mind taking a moment to view the Pogo Troubleshooting Guide to help resolve this issue.

    If you continue to have an issue, please reply back with your device information and the browser you are using, you can find steps here for assistance > How to Report a Problem on Pogo - Complete Guide

    We also have the ability to reach out EA Help for private assistance, our EA Community Manager EA_Lanna​ has created a step-by-step guide for our community and for fellow players who are new to forums!

    How to Contact EA Support | EA Forums - 12464874

    New to the EA Forums? Start here!

    Pogo Helpful Threads and Guides | EA Forums - 13091289

    Please take a moment to view the Pogo Troubleshooting Guide and try a few system checks. If you continue to experience issues, please reply back with the type of device you are utilizing (laptop, computer, phone, tablet) and which browser you are using Google Chrome, Microsoft Edge, Mozilla Firefox, Safari, etc. 

    I invite all of you who are reading this to take a moment every now and then to check out the Pogo Articles, there you will find a wonderful monthly newsletter called the Pogo Insider  with announcements and links on how to get help! Pogo Articles has a wide variety of postings on games, alerts and helpful hints for games! 🙂

     

  • I haven't been able to play merge in weeks its stuck on the wall wanting me to click on something that isn't there it's ridiculous. No place here to reach and get any help fixing it but they have no problem taking our money. 

     

  • I have been stuck on level one for several months. It tells me to click on something, but there is nothing there. Has anyone else had this issue?

    I'm attaching the screenshot.

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