Merge Academy Crate of Apples Still Not Working

Player_8uj4a9om​ 

Hello! Thank you for your patience and I am sorry no one has responded to you yet here or on Pogo Forums. 

Please let me clarify a few things first. 

 "Is there any email address or someone we can contact about technical support?  This is crazy that a paid subscription has Zero Tech Support."

Yes! We can contact EA Help at any time, open a case and speak with someone, just log in using your Pogo credentials.  EA Community Manager EA_Lanna has developed a step-by-step guide here > [POGO] How to Contact EA Support | EA Forums - 12464874

I have also created a guide how we can view our Pogo accounts on EA (this is also EA Help) here > ⚖️How to verify and view your Pogo Information on EA | EA Forums - 10363354

Under the Pogo Blog tab on the Pogo Homepage, there is also a monthly letter with updates, announcements and links for help, here is the most recent one > Pogo Insider 10/7

Anytime you are having an issue, you can contact EA Help privately or you can post here. I created a guide and checklist of how to here > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898

 "My crate of apples will not spawn any fruit."

Thank you for taking to the time to provide a screenshot, it helps very much!

The first thing I noticed in your picture is I can see your energy is currently at 0, I assume you have tried to use the apple crate while you have energy and it is still not working for you, correct? *The apple crate can sometimes have a mind of its own, so it is best to keep it tucked away behind other items to keep it under control, some players keep it tucked away in the upper right-hand corner.

Here is a thread on Pogo Forums regarding this issue that I think you will find very helpful > Games Forums Home | Merging apple pieces results in game freezing

Upon finishing the troubleshooting steps, if you still encounter issues, you can reach out to EA Help privately or respond to this post with your information outlined in "How to report a problem on Pogo". I am certain you will soon return to making Apple Pies, this generator can occasionally be somewhat fussy.

Thank you again for your patience and understanding 🍎🐈‍⬛