Thank you for providing all the information needed. Anytime you run into a problem keep this information nearby, this is the process of reporting an issue. Just basic device information, your Pogo username and trying the troubleshooting steps.
I am unable to provide a specific timeline for when this will be reviewed, so in the meantime, please try and work on freeing up the items you still have in water, you will need every space soon and the customers will not leave until their order is complete.
Please also watch for updates on all of your devices. October 2025 has been a tech whirlwind! Rather you use Windows or Apple devices they are all receiving upgrades this month. Even if you've already checked, it might be a good idea to check again—sometimes updates can be pending or waiting for a restart + after updates like these patches are known to follow weeks after.
Thank you again for taking the time to provide all the information in reporting this issue.
Well I hit the point where the game is unplayable. Under the progress, I have 5 orders for apple ingredients that I cannot fill. All of them. There are zero orders that do no include apples. There are special events that I cannot complete because that game is included in the challenges. If this doesn't get fixed, I doubt I will continue my membership. There are many similar free games. It is just a shame since I've been a member for over 23 years. I've gone through many iterations and I like collecting the badges, but if there is no way to make one of the few games I like to play playable, I'll have to give it up. I mean is there no way for the developer to go in and remove the bad crate and either replace it with one that works again or gift me a new one? There has to be some fairly easy way to fix this.
Community ManagerCommunity Manager
EA Staff (Retired)
