Thank you for providing all the information needed. Anytime you run into a problem keep this information nearby, this is the process of reporting an issue. Just basic device information, your Pogo username and trying the troubleshooting steps.
I am unable to provide a specific timeline for when this will be reviewed, so in the meantime, please try and work on freeing up the items you still have in water, you will need every space soon and the customers will not leave until their order is complete.
Please also watch for updates on all of your devices. October 2025 has been a tech whirlwind! Rather you use Windows or Apple devices they are all receiving upgrades this month. Even if you've already checked, it might be a good idea to check again—sometimes updates can be pending or waiting for a restart + after updates like these patches are known to follow weeks after.
Thank you again for taking the time to provide all the information in reporting this issue.
Hello Abbycattx,
It has been 5 months since I reported the bug and it still isn't fixed. Is this normal? It is really taking the joy out of this game. when it doesn't work as promised. Can someone just verify it isn't working and gift me a new one or something? This has gone on long enough.
Trying not to be snarky or anything, but with a paid game subscription, you expect faster resolution than 5 months. Also, I cannot complete any orders since all the orders require items that the crate of apples generate. I've been purchasing items when they come up in the market, but that is rare. Also I shouldn't have to do that to keep the game moving.
Thank you in advance for looking into this.
Community ManagerCommunity Manager
EA Staff (Retired)
