Forum Discussion

IdahoGemGirl's avatar
IdahoGemGirl
New Novice
1 year ago

merge academy energy not regenerating.

Same issue as everyone else, occurring since Friday. Have restarted, and followed suggestions. No change. 😢 This is my favorite game!

5 Replies

  • 💎 Players have started reporting that it is imperative to update your computer by cleaning your cookies, cache and history for the updates to take full effect on your device. Make sure to restart your computer as well.

    This action has been reported as helping some players with their energies going back to replenishing.

    If you have tried this and it did not work - You may have to wait for them to address this issue fully in the future.

    In the meantime, I would suggest trying a thorough cleaning on your device to maybe see if this will help! Check for all updates on your device, update graphics driver is a big one.

    You can watch some videos online as well to help with "how to clean all caches, temp & junk files" (there are several ways). I know some players who are using Windows 10 are not getting full updates, not sure if you are one of those however this version of windows is ending in 2025 and is causing a lot of issues already.

    Hope this can help you or anyone else reading this!

  • JSimm10347mC's avatar
    JSimm10347mC
    New Novice
    1 year ago

    I have done all the cleaning and updating you have suggested and no progress. EA and Pogo support are famous for dragging their heels when a fix is needed. Maybe their failure to address this is a plan to require us to by more energy in order to play, ya think.....

  • chelery1969's avatar
    chelery1969
    New Rookie
    1 year ago

    yeah, I've done all the things. No dice. And I'm not spending another credit on it. Period. (and trust me I've spent way too much on it before they broke it)

  • abbycattx's avatar
    abbycattx
    Hero+
    1 year ago

    @chelery1969 

    If you have tried everything suggested in my posting by myself and others for possible fixes, you will need to watch for further instructions and updates in the Pogo.com Forums

    Visit the forums for this game by clicking here > Merge Academy Forums

    Hope this find you well & Take Care!

  • Not helping here, I see others are saying the same thing.  I have been a member for a long time and this is very aggravating to say the least.  It starts at 0 energy when I log onto game and 8 or 9 hours have passed since playing last. 

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