Hi folks,
As we've not heard back from you in a while, we hope that means this issue has been resolved. We'll close out this thread here.
Thanks for your post, and Happy Gaming o/
I am experiencing the same issue. I cleared Cache & cookies and this didn't work. I have a desktop computer with windows 11 & I used edge. I have the same problem on my tablet. I have not been able to play Merge for over a week. I am unable to complete the bingo board as I am unable to play Merge. I also had purchased the 4x and it expired, because of this issue.
Hello! I am sorry to hear that and thank you for trying some of the troubleshooting steps. Let's try and figure this out. When you attempt to load the game, what are you seeing - is there an error message or is the screen a different color?
The game loads without any problem. When you hover the mouse over the start button, there is no arrow. to click to load the board, receive the gifts or access the store. The same with the treasure trove game. This all started after I completed chapter 3. Today there is daily game which can't be completed
This is the exact same issue I have been experiencing since September 16. My husband ([edit: email address removed]) also plays and got the locked screen when he elevated to the next level (he is caught at the bridge in Chapter 4).
Community ManagerCommunity Manager
EA Staff (Retired)
