Forum Discussion

jackplyply's avatar
jackplyply
Seasoned Newcomer
12 days ago
Solved

Merge Academy level 4 frozen

I reached level 4 in Merge, but none of the links work. When level 4 opens, it's frozen and I haven't been able to play for 4 days now. Merge was working fine until I hit level 4. 
bug
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    9 days ago
    👉 Marking as Solution for Visibility Purposes Only 👈

    Hi Pogoians, 

    Thanks for letting us know this freezing is happening for you on Chapters 3 to 4! 

    We've passed this on, thanks so much. As soon as we know more, we'll update this space.

    Thanks for sticking with us while we look into this for you.

    - EA_Lanna

abbycattx's avatar
abbycattx
Hero
11 days ago

jackplyply​ 

Hello! Pogo Sconnie announced a Service Update to the game on 9/25/2025 > Games Forums Home | Service Update - Merge Academy

Anytime there are updates to the website we need to clear our Cache and Cookies 

Why? The language has changed. Clearing cache and cookies ensures our browser loads the latest version of the site and resets any conflicting data. Pogo is a browser-based gaming site and relies heavily on our browser settings and stored data to function properly.

Give this a try and if you are still having issues please reply back with the device and browser you are using.

porkchophill53's avatar
porkchophill53
New Rookie
10 days ago

Saw that Merge Academy was "fixed" on September 25.  I cleared the cache as suggested.  Still locked on same screen in Chapter 4.  Am still on Windows 10 and using Chrome.  All other POGO games seem to be working okay, some minor glitches.  Frustration is growing.

  • abbycattx's avatar
    abbycattx
    Hero
    9 days ago

    porkchophill53​ KhyrenpI​ SundaycatcheraM​ EA_Lanna​ tigergurl435​ EA_Rtas​ jackplyply​ deDO12344321wb​ KhyrenpI​ 

    Player porkchophill53 has raised insightful points. If you are still locked out of Merge Academy and the service update on 9/25/2025 was not successful and have completed all the troubleshooting steps given in this post or others to resolve the issue, please leave the following information:

    Pogo username:
    Device Type (PC. Laptop, Phone, Tablet):
    OS version (Windows 10, Windows 11, or macOS):
    Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
    Current Browser Version Number:
    DxDiag File attached: (Yes/No):
    Error messages or Error Images:
    Screenshots showing what’s happening:
    What Troubleshooting steps you've already completed:

    If you need help on finding this information, please read this posting > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898

    🙂Friendly reminders:

    • Please try and run the DxDiag
    • Ensure you have cleared all your cookies and cache thoroughly and have updated your browser to the latest version.
    • Please list all the troubleshooting steps you have tried - it really makes a difference and thank you kindly for trying.
    • Check your graphics driver to see if it needs updating:
      Right click on the windows icon
      select Device Manager
      double click Display Adapters
      right click on your graphic maker and select Update Driver.

     

    Thank you for your patience and understanding ~ Let's work together in getting this resolved!

    • SundaycatcheraM's avatar
      SundaycatcheraM
      New Novice
      9 days ago

      Sundaycatcher

      PC & Tablet

      Windows 11 & Silk on tablet

      Windows Edge I haven't tried any other browser as it is difficult to try to login to the others

      I have received no error messages.  The game loads fine, but unable to click om the marketplace, free gifts or arrow that takes you to game board.  I have taken the suggested steps repeatedly with no success.  As I stated before the game plays fine on my PC and tablet when playing the game under my brother's name.  He is still on chapter 2.  It seems you can play chapters 1-3, but freezes once you start chapter 4

      My graphics driver is up to date

       

       

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