Merge Academy Not Loading
I have been trying to load this game for over 2 days, patiently waiting for you to fix whatever is wrong with it. I have tried to find a link to contact support to help me fix the issue in the even...
Forum Discussion
Hello! The link to report or get help is here or you can contact EA Help depending on the issue.
Within our Pogo community you can find these links at the top of the page:
Contact Us will send you to EA Help - Sign in to your account in the top right corner to create a case > EA Help: Official support
Once you sign in, you can review your account, troubleshooting and a variety of commonly asked questions. If you would like to create a case you can select EA Account support and scroll to the bottom until you see Contact Us. Fill out the forum and submit it.
Why wont your game load? There could be many reasons depending on the device you are using. The game itself is not down and I have not seen any current service postings from the team at this time. Therefore you would need to go through troubleshooting steps to determine the issue.
✅ Please note that only troubleshooting suggestions can be provided through EA Help or here in the EA Forums. EA does not have an IT team that can remotely access user devices or perform diagnostics. This limitation is in place to ensure the privacy and security of all users.
Common fixes:
Clear your browser cache and cookies: This often resolves loading issues.
Update your browser: Make sure you're using the latest version - as of August 2025 there have been updates to most browsers in the last 30 days (normally there is one every 4-6 weeks). Pogo is a browser based gaming site.
Device Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause a lag in performance.
Power Cycling: Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router. A slow or unstable internet connection can cause games to freeze or not load properly. Check the quality of your Ethernet Cable (CAT cable) to ensure you are getting top speed from your provider. There should be a number on the cord, the best at this time is 6 and up.
High CPU or RAM Usage: To ensure optimal system performance, close any non-essential applications running in the background, they may consume significant CPU or memory resources. When gaming, try to keep only the Pogo website open to maximize efficiency and minimize potential slowdowns.
Ensure JavaScript Is Enabled depending on the browser you are using.
Lower Your Monitor’s Refresh Rate
Right-click your desktop → Display Settings → Advanced Display Settings
Set Refresh Rate to 60Hz
This helps stabilize gameplay for certain HTML5 games
Windows Optimizations for Gaming To enhance performance:
Open Settings and navigate to System > Display.
Scroll down and select Graphics > Toggle the setting to On in Optimizations for windowed games
Update Your Graphics Driver: Troubleshooting graphics on PC An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver to see if this helps resolve the problem.
Try a different Browser: If the problem persists, try using a different browser to see if the issue is browser specific. > Pogo Troubleshooting Guide | EA Forums - 10424298
Additional Troubleshooting Steps > Pogo Troubleshooting Guide | EA Forums - 10424297
Give one of these troubleshooting steps a try and please feel free to reach out again for further help or to just let us know how it goes 😊
