Merge Academy
Merge Academy is not loading for me. Get a black screen which turns into a white screen. that is all i get.
Forum Discussion
I keep getting your progress cannot be saved, either reload game or log out. This has been going on for 2 days.
Hello! Sorry to hear Merge Academy is not loading for you, They recently added the Treasure Trove Event again, please make sure you are following the troubleshooting steps of:
- Clear your browser cache and cookies - Old data can conflict with game updates
- Check that your browser and system have the latest updates and patches.
- Additional troubleshooting steps
When Pogo updates a game, your browser may still try to load old cached files or expired cookies stored on your device. Because Pogo is a browser‑based gaming site, these outdated files can conflict with the new game version.
When that happens, our devices may treat the mismatch as suspicious activity and block the game from loading. Clearing your cache and cookies removes the expired data so the updated game can load correctly.
I did all of this and it is still saying progress cannot be saved, do you want to try again.
Hello! Would you mind providing the information for reporting and are you seeing the same error message as our fellow player Jlab295Ln in this posting or another error message? Please scroll below to see the error message.
- Pogo username:
- Date (approximately) when you first encountered this error:
- Device Type:
- OS version:
- Browsers Tested:
- Current Browser Version Number:
- DxDiag File attached: (Yes/No)
- What Troubleshooting steps you've already completed:
- Any issues with other games:
Need help finding the above > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
Featured Places
