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flown8hW63Id's avatar
flown8hW63Id
Rising Newcomer
1 day ago

Merge Academy

Merge Academy is not loading for me.  Get a black screen which turns into a white screen.  that is all i get.

2 Replies

  • flown8hW63Id​ abc830555736​ 

    Hello! Sorry to hear about your loading issues in Merge Academy, I understand how frustrating that can be. I double checked the game on my end, and it did load and play as designed. 

    Please take a moment to try the following troubleshooting steps:

    Clear Browser Cache and Cookies: This should be done anytime we experience issues on a browser-based gaming site. Going a step further and deep cleaning your devices weekly also helps.

    Why cache clearing helps with browser games:

    • Your browser is still using old, stored files from previous visits
    • Pogo's servers are sending new, updated information
    • These don't match up, causing loading conflicts

     

    Browser Updates: It's always a good idea to check to see if it needs updating - These updates can change how browsers handle the game and features.

    Because you mentioned different colored screens this could also be an outdated graphics driver or a few other causes. I recently created a few guides for players that explains in great detail:

    Pogo Graphics Guide 

     Troubleshooting Apple Devices

    Please give these troubleshooting steps a try and let us know how it goes! 

  • My Merge Academy won't load at all. It just stays on the loading page doing nothing. This is getting ridiculous. I keep trying, but nothing happens. I've rebooted PC and refreshed page many times to get absolutely nothing. 

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