Poker Town not recording Hands Played

sheepdog201​ 

Hello and thanks for reaching out! Could you please provide more details on whether this pertains to a specific badge and if you have attempted any troubleshooting steps?

I purchased Gem to use them for coins and i had 9200 chips and was ONE HAND AWAY from winning the game.  Everything totally froze and I sat there on Table 1  for 15 minutes and play of that last hand NEVER resumed.  According to the chat the only other person on the table had left.  I EXPECT all my coins to be RESTORED, ALL 4000 of them and I EXPECT all those from the WIN WILL BE CREDITED.  THIS IS TOTAL POGO BS!  I will request a refund for my GEMS TOO!

same here

My progress on several of the poker town games do not register. Frustrating!

My progress on all of the Poker Town games have not given me any credits for hands played or won.

WHERE IS MY RESOLUTION?  

THISSITEISAJOKE​ 

Hello and thanks for reaching out! Here in EA Pogo Forums and Pogo Forums on the Pogo website, they are unable to assist us with refunds or specific account issues due to being in a public forum. 

You’ll need to reach out to EA Help through their private support channels and submit a case requesting a refund. You can log on to EA Help with your Pogo credentials here > Pogo – Official EA Help support

Friendly Reminder: Pogo_Sconnie is currently asking for feedback for Poker Town on Pogo Forums here > Games Forums Home | Poker Town Feedback

Please take a moment to view the EA Forums Rules & Guidelines and for our complete list of rules see the Positive Play Charter and EA User Agreement. To ensure you are not violating guidelines when posting.

mydoodlebug3​ gizmosugarbug​ dependence546​ 

Thanks for reaching out! Would you mind sharing what specifically is "not registering" or "given any credits" - is it hands, end of game winnings, badge progress, season pass or something else? 

Because Pogo is a browser-based gaming site have you tried any of the troubleshooting steps to see if this resolves the issue? 

I have had 1st place in tournament games 4 times and have not received credit for them.  I am on the recieve 2nd place or better challenge.

If you cannot HELP with restoring my account with the PROPER compensation then WHY are you answering MY COMPLAINT to the BBB!  And that is great (NOT) that you say long into official EA HELP yet when I do THEN WHAT?  Because I just keep ending up back here where there is CLEARLY NO HELP!!!!!!!!!!!!!