Forum Discussion

Rising Novice

15 hours ago

Merge access

Why am I having problems getting into merge I can claim prizes and go into store . I can also load the new candy page and collect everything in there but come to go into main game. And I’m stuck on loading page. Been like this for 2 days on my Lenovo tablet. But I’ve gone onto my iPhone and got in no bother . Please help

technical issues

1 Reply

EA_Lanna
Community Manager
7 hours ago
Hi lynnr67,

Thank you for sharing what you've already tried. As Merge Academy is loading on your iPhone but not on your Lenovo tablet, it sounds like a device or browser issue.

Could you give these few steps a go?

Clearing your browser cache,

Closing other tabs and apps,

Updating your browser,

Loading the game again to test it.

- EA_Lanna