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lynnr67's avatar
lynnr67
Rising Novice
15 hours ago

Merge access

Why am I having problems getting into merge I can claim prizes and go into store . I can also load the new candy page and collect everything in there but come to go into main game. And I’m stuck on loading page. Been like this for 2 days on my Lenovo tablet. But I’ve gone onto my iPhone and got in no bother . Please help 

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hi lynnr67​,

    Thank you for sharing what you've already tried. As Merge Academy is loading on your iPhone but not on your Lenovo tablet, it sounds like a device or browser issue. 

    Could you give these few steps a go?

    • Clearing your browser cache,
    • Closing other tabs and apps,
    • Updating your browser,
    • Loading the game again to test it. 

     

    - EA_Lanna

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