Forum Discussion

New Novice

7 days ago

Solved

Monopoly Sudoku - Charged but Powers Ups never came through

now there's another glitch I went to buy a 2X Puzzle earnings, didn't receive it tried again and still didn't get it. the game had no problem taking my gems WARNING: don'...

technical issues

EA_Lanna
2 days ago
Hi -Summerbrzz- and greenhudsoniq,

I'm catching up with posts (I was out for a few days there) and just spotted yours. I'm sorry to hear you're missing the power-ups.

Please get in touch with our support team as soon as you can. They can take a look at missing content issues and may be able to replace the gems you're missing from the power-ups after they investigate things. Let them know your Pogo username, the name of the game 'Monopoly Sudoku', the names of the power-ups that didn't come through, how much each costs in gems, and the date this happened; that should help them find things a bit faster.

To reach them, use these steps:

Open this guide: 'How do I get Club Pogo Renewal Rewards?'.

Scroll to the bottom and click 'Contact Us' to start the chatbot:

Is this the game you need help with? 'Pogo™' > Yes

Tell us about the issue you're having > Missing Gems

Could you please share your first name and last name? > First name, Last name

Which platform are you playing Pogo™ on? > PC / Mac

Could you please share your email address? > type out email address

Is this what you need help with? 'Find missing content' > Yes, that's it

Once you select those options, this page should load. Under 'Contact an advisor', select the option to 'Chat with us'.

Some of the options I've shared aren't a perfect match for this issue, but they are the best available options to open a case for missing content at the moment. Those should help you connect with the support team, who'll look into this for you from there.

- EA_Lanna

EA_Lanna

Community Manager

2 days ago

Hi -Summerbrzz- and greenhudsoniq,

I'm catching up with posts (I was out for a few days there) and just spotted yours. I'm sorry to hear you're missing the power-ups.

Please get in touch with our support team as soon as you can. They can take a look at missing content issues and may be able to replace the gems you're missing from the power-ups after they investigate things. Let them know your Pogo username, the name of the game 'Monopoly Sudoku', the names of the power-ups that didn't come through, how much each costs in gems, and the date this happened; that should help them find things a bit faster.

To reach them, use these steps:

Open this guide: 'How do I get Club Pogo Renewal Rewards?'.
Scroll to the bottom and click 'Contact Us' to start the chatbot:
- Is this the game you need help with? 'Pogo™' > Yes
- Tell us about the issue you're having > Missing Gems
- Could you please share your first name and last name? > First name, Last name
- Which platform are you playing Pogo™ on? > PC / Mac
- Could you please share your email address? > type out email address
- Is this what you need help with? 'Find missing content' > Yes, that's it
Once you select those options, this page should load. Under 'Contact an advisor', select the option to 'Chat with us'.

Some of the options I've shared aren't a perfect match for this issue, but they are the best available options to open a case for missing content at the moment. Those should help you connect with the support team, who'll look into this for you from there.

- EA_Lanna