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martoman129's avatar
5 years ago

My Rating Goes Down on Canasta HD, Spades HD Not Playing Rated Game

Early on when I played the new Canasta HD and Spades HD games my rating went down several points even though I never selected to play a rated game. This happened during the first couple days both games were released and has since stopped for me but my rating for both games has stayed at the same lowered level.

The same things happens to a fellow player even though she never selects playing a rated game as a setup option while playing with other players. I think this is what she said, though her rating went up playing with my as my partner during four=player games where we played against bots.

How does the whole rating thing work on the new Pogo, please. I want my rating to go back to baseline if at all possible though it's not so big a deal in the g rand scheme. Just think maybe there was a glitch at first but would like to know for sure what the new deal is.

UPDATE: Just played that same friend at Spades tonight on the same team against bots and we've one all but one of several matches and my rating just dropped a single point. HELP!!

Someone please advise at your earliest convenience, and thanks! 🙂

3 Replies

  • My rating goes down even when not playing. can someone explain this?

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @rlb1964.

    If you're able to get the information, can you take down the following information:

    • What date/time (and timezone) did the issue occur?
    • What was your rating before the game?
    • What was your rating at the end of the game?
    • When you left and came back, what was the rating at that time?

    Additionally, if you're able to share your System Information section from the Pogo Compatibility Tool, it would help a lot.

    I look forward to hearing from you! Thanks.

    Arrenai 🐱


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  • I've taken screenshots all day to provide evidence of my rating going down after winning, when screens change, etc. I started the day over 1000 and am now down to 841 having won and lost but the rating certainly does not reflect my experience across the games I've played today.

    One of the problems with requesting screenshots is you can't get a shot of scores. The issue is there the lack of relationship between scores and ratings decreases after wins and loses. I can't provide evidence of the scores during games - only scores during a game.

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