I've been able to play exactly two games in the past hour and a half! Since then I either get an immediate "snap" screen or the game will START to load and then I get either the snap screen or an error message! I can get the Home page and any other page but NONE of my games are loading! What is going on?
Hello! Sorry to hear about your games not loading, I'm currently on the site and games are loading properly, so let's figure out what's causing these snap screens and error messages on your end.
Since you can access the homepage, but games won't load: The “snap” screen and loading errors you’re seeing are usually tied to browser or memory issues, especially with HTML5 games like those on Pogo.
Quick fixes:
Update browser >Pogo Troubleshooting Guide | EA Forums - 10424298
Clear Cache and Cookies >Pogo Troubleshooting Guide | EA Forums - 10424301
Clearing the cache forces your browser to reload fresh data from Pogo’s servers, which can fix bugs and get the game working properly again. Our browser stores temporary files from websites to help them load faster. But sometimes, these files get outdated or corrupted, clearing them daily helps so very much.
Disable/Enable Hardware Acceleration: Turn OFF or ON, this often fixes snap/crash issues.
Graphics Driver: Outdated graphics drivers cause crashes, freezing, and display issues. Updates are critical for maintaining crashes/loading issues. Ensure yours is up to date and has the latest patches. Troubleshoot Graphics Driver issues on PC
Memory Usage: While gaming try and only have the Pogo website open, this helps a lot with memory usage.
Additional troubleshooting steps: Pogo Troubleshooting Guide | EA Forums - 10424297
Please Note: Microsoft has officially announced that Windows 10 will reach the end of support on October 14, 2025.
If you need help with any step, search online for tutorials specific to your device. Hope this helps and please feel free to let us know how it goes!
