Forum Discussion

Rising Scout

1 year ago

Solved

On Pogo's Merge Academy I lost so gems

4 days ago I lost 100 gems on Merge academy buying coins. Today 10/23/2024 lost another 100 gens buying the same coins. If I use 40 gems it works but using 100 I lose. Also lost 20 gems buying energy 10 minutes later. Lost 20 gems about 3 weeks ago for same Problem. I deserve to get those Gems back. That's almost $20.00 worth

Please help.

Now Again 10/25/24 I lost another 40 GEMS buying coins on Merge Academy on Pogo. Got no coins. This is the 1st time I lost 40 GEMS on this game. This needs to be fixed Pronto!

abbycattx
1 year ago
@eric6833
Hello! For account/order issues we must contact Customer Support and open a case to report it.
Here > I want to check my order status - Pogo
Click on Chat With Us and follow the steps.
If chat is not available, you should also see an Email Us option.
Additionally, you can also visit the Pogo Forums and join others commenting on this subject: Games Forums Home | Merge Academy
Would you mind sharing when you made the purchases was it at the entrance for the game (where we collect our energy) or as you were playing the game?

2 Replies

abbycattx
Hero+
1 year ago
@eric6833
Hello! For account/order issues we must contact Customer Support and open a case to report it.
Here > I want to check my order status - Pogo
Click on Chat With Us and follow the steps.
If chat is not available, you should also see an Email Us option.
Additionally, you can also visit the Pogo Forums and join others commenting on this subject: Games Forums Home | Merge Academy
Would you mind sharing when you made the purchases was it at the entrance for the game (where we collect our energy) or as you were playing the game?
keyqueen7NR
Not applicable
1 year ago
Hi. I was playing MERGE. i met the points needed to advance up a level. I did that. collected the items and all 100 of my energy's disappeared. help please