Hi Folks,
Thanks for sticking with us while we worked on this. Pogo Chat should now be restored.
To help things sync up, try: 1️⃣ clearing your browser's cache and cookies > 2️⃣ closing down all tabs and windows > 3️⃣ then relaunching the browser to log back in.
Let us know how you get on with those steps,
Thanks,
EA_Lanna
Hello! Normally when players get banned upon logging in, they will see a Big Red Alert of the ban warning and the reason why (it won't let you access the site at all). Additionally, you would've received an email alerting you of the ban. There will be no confusion or uncertainty, you will be completely aware 100% of a ban.
Like our games on Pogo, chat can also receive updates + it has graphics and can also be very sensitive to font size, color or even certain words. Also, sometimes our browser replaces characters with placeholders when fonts or encoding break. A few common culprits behind text showing up as #### include:
I sent a message to a friend and viewed a chat session in a game; at this time, it appears to be working as designed (names have been blocked for privacy).
At this time, I would follow the steps of:
Clear your browser cache and cookies
Old or corrupted cached files can conflict with new game data, leading to incomplete loading or sudden freezes. By clearing this removes outdated data so the browser can load fresh assets without errors!
Update your browser and device
Outdated browsers may not support the latest game scripts or graphics rendering, causing compatibility issues that result in a variety of issues. Updating ensures our devices have a clear pathway to speak with Pogo servers.
Update graphics drivers (Laptop/Desktop only)
Graphics drivers control how your hardware processes visuals. Outdated drivers can misinterpret or fail to render complex animations, leading to stuttering, crashes, etc. ➡️ As gamers we need to look for updates at least once a month, visiting the graphics card vendor’s website to get updates is best.
Please give the troubleshooting steps a try, this very well could be a minor hiccup or blip.
I have done all the above it's been over a week now, numbers have grown this need to be addressed. everyone matters we all pay for this service, doesn't matter if you think there is not enough people with a problem. PLEASE FIX OUR CHAT
You're absolutely right—everyone matters, and every player's experience is important regardless of how many are affected. To reiterate and clarify: This issue has been brought to the attention of the Pogo Team and is currently under active investigation.
I understand the frustration and waiting for anything is never fun. At this point, the resolution is in the hands of Pogo's development team.
Your voice has been heard, and your feedback has been shared with the team.
Thank you for your patience while they investigate this for us all.
Just a suggestion. If Pogo eliminates ALL the annoying hashtag conversions in chat, it might solve the problem.
I feel I have done the steps, clearing cache etc. and still no fix for this prob with chat appearing in all XXXXXXXXXX's It doesn't matter if there aren't many having the prob. PLEASE FIX IT!!! I have been a paying customer since 2011 and expect to be able to use both chat and pc. I am very discouraged with POGO at this point. FIX IT NOW........
not all people have issues just because yours worked doesn't mean Are's is . This problem is going on way to long already. It is not what we are typing at all. I do not type inappropriate content. I host games. I cannot do this now on my 6th day, please figure this out and quit making petty excuses. No excuse for pogo's neglect anymore.
I have HP/tech I pay for support do all the applications you stated above!! The HP/tech concluded that the type showing un-readable --IE: example I type hello it enters as #####. He said one of two things goin g on. 1) Pogo is trying to end the chat option or 2) there is a glitch issue and that just wait it out to be fixed??!!
Also: I have been a pogo club member for over 20 years and have made many friends....the typing issue has been a nightmare! Some members can chat but way more can't even say hello without the ########## What is going on??!!
Why not turn off the chat filter until the hashtag issue is resolved????? Its not our devices, its something to do with our name. I created another account, playing on the same device and I can chat fine!!!!! I'm using an Amazon tablet. Please turn off the chat filter until this can be resolved. I've been on pogo over 20 years and never had this kind of problem. I have over 8000 badges on this name and don't want to start all over on another name. PLEASE fix the hashtag chat issue!!!!!!
I am playing on a just out of the box totally fresh, Surface Pro. It isn't on the user end ; it is on EA. I don't care if it is only a handful of people ; we are paying customers!
abc871258652 meanwhileHav nysmember1 and all Posters 🙂
Hello! There seems to be some ongoing confusion about the hashtag issue appearing in Pogo chat, so here is a quick clarification.
What’s happening
The Pogo Team is fully aware of the chat issue affecting both Club and non‑Club members, across multiple devices and browsers. This is not caused by anything on your end.
🗣️ Status from Pogo Sconnie “We’re actively investigating this issue and will share more details as soon as we have an update.”
At this time, we’ve been asked to wait for further updates while the team continues working on it.
“Who can I contact?” You are always welcome to:
⚠️However, since this issue has already been reported and acknowledged, none of these channels will be able to fix the chat issue right now. The development team is already working and investigating this for us all.
Important note
The hashtags do not mean you are doing anything wrong, using bad words, or violating chat rules. It is simply a technical issue.
Updates
All new information will be added to the main post at the top of this thread as soon as it becomes available.
It appears the development team is incompetent. You may want your technical team to repair the lack of chat availability instead. That is if they are any better.
More attention should be paid to your customers wants than to jacking up your revenue.
No chat for how long now?
This site continues to retire old games that were relaxing to play and chat and replacing them with games one must continue to pay to play, and we can't read hashtag.
Might want to step up your level of customer service because you don't have any.
This might be working for you, but not for majority of us!!! These steps do not work, there is clearly an issue with the censoring on the chat.
