Pogo Chat Issues - December 2025

cameron7298​ 

Hello! Normally when players get banned upon logging in, they will see a Big Red Alert of the ban warning and the reason why (it won't let you access the site at all). Additionally, you would've received an email alerting you of the ban. There will be no confusion or uncertainty, you will be completely aware 100% of a ban.

Like our games on Pogo, chat can also receive updates + it has graphics and can also be very sensitive to font size, color or even certain words. Also, sometimes our browser replaces characters with placeholders when fonts or encoding break. A few common culprits behind text showing up as #### include:

• Browser glitches: Cached data or outdated extensions can interfere with how text is displayed.
• Font rendering issues: If the forum/chat doesn’t support the font you’re using, characters may be replaced.
• Forum filters: Certain words, symbols, or formatting can be considered sensitive.
• Encoding mismatches: Text saved in one character can appear as gibberish or blocks.
• Copy‑paste artifacts: Pasting from Word, PDFs, or styled documents can introduce hidden formatting that forums/chat don’t handle well.
• If you or anyone reading this is a Windows 10 user you may no longer be getting updates which could be causing a variety of issues, for more information on this please → Information for Windows 10 Users on Pogo: Understanding Recent Changes | EA Forums - 12897951

I sent a message to a friend and viewed a chat session in a game; at this time, it appears to be working as designed (names have been blocked for privacy).

At this time, I would follow the steps of:

Clear your browser cache and cookies
Old or corrupted cached files can conflict with new game data, leading to incomplete loading or sudden freezes. By clearing this removes outdated data so the browser can load fresh assets without errors!

Update your browser and device
Outdated browsers may not support the latest game scripts or graphics rendering, causing compatibility issues that result in a variety of issues. Updating ensures our devices have a clear pathway to speak with Pogo servers.

Update graphics drivers (Laptop/Desktop only)
Graphics drivers control how your hardware processes visuals. Outdated drivers can misinterpret or fail to render complex animations, leading to stuttering, crashes, etc. ➡️ As gamers we need to look for updates at least once a month, visiting the graphics card vendor’s website to get updates is best.

Please give the troubleshooting steps a try, this very well could be a minor hiccup or blip.