pogo gems

OK I don't know who to contact about This problem but yesterday I had 2540  I bought some individual challenges along with all 5 of the garden challenge bundles after all of that totaled about and 900 gems I should have had about 1500 gems left I only had 500 so I am missing a 1000 gems there and to day I just bought 2 of the $40 bundles which should have equalled 1200 gems I only got a 1000 of the other games are double charging so altogether I am out 1500 tokens I need some help please

Hey there, @armywife7493.

I'm sorry to hear you're missing Gems. When you check your Pogo Gems Transaction Record under My Account, it should show where all Gems were earned and spent. Do you see the transactions there?

Arrenai 🐱

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yes i saw where i bought them but they did not all register 

Hey there, @armywife7493.

If something is off between your bank statements and the Gem transaction record, please reach out to EA Help and they can take a look at the transaction history on EA's side.

To contact EA Help:

• Go to https://help.ea.com
• Click "Contact Us"
• Select Pogo from the game list
• Select PC or Mac
• Select Missing content > Had content and lost it
• Click Select contact option

If you would prefer to reach out on social media instead:

• You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
• You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 🐱

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Hey there, @armywife7493. I'm just checking in. Have you had a chance to reach out to EA Help?

Arrenai 🐱

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Hey there, @armywife7493.

I'm not seeing any EA Help active cases for your account at the moment. Did you try reaching out on EA Help's site or social media?

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.