Pogo Slots Issue: Picker Bonus mini game did not loadDuring my third game of 20-spins, I was clicking the "Spin" button for each spin. (I had previously completed two 20-spin games using "Auto Spin".) Around the 12th spin of the game, I got a "Bonus" symbol in columns 2 and 3, and the "Picker" bonus game symbol in column 4.The 2 "Bonus" and the "Picker" symbols just kept flashing/pulsating, but the Picker Bonus Game did not load. I clicked on the flashing "Picker" symbol, and the 2 "Bonus" and the "Picker" symbols stopped flashing. I then clicked the "Spin" button, and I was able to complete my third game of Pogo Slots.Update: Just had the glitch occur again. I was doing individual spins, i.e., not using the Auto Spin feature. On the second trio of Bonus-Bonus-Picker symbols of a 20-spin game, the Picker Bonus Game did not launch. The Bonus, Bonus and Picker symbols just kept flashing/pulsating.

Yes, it appears that the glitch occurs when I get the trio of BONUS - BONUS - PICKER symbols a second time in a game.But, I would also keep in mind that I had already played more than one game of Pogo Slots during the current browser session and had already played the Bonus Picker mini-game 3 or more times during the session prior to the glitch occurring (which is the Bonus Picker mini game not loading).

Hey there, @quietdiWR. Thanks so much for the detailed description of the issue. It helps a lot. If you're able to share some of your browser details, it would help a lot. Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC/Mac? I'll be happy to take a look as to why the game isn't running smoothly for you. Arrenai 🐱 Did you receive an awesome, helpful response? 👍 +XP! Was your issue resolved by a great post? 🙌 Accept as Solution ASK. ANSWER. LEVEL UP.

Webgl1 supported TrueWebgl2 supported TrueJava Versions installed FalseOperating System Windows 10Flash version 32.0.0Resolution 1536 x 864Browser Chrome 81.0.4044.129Cookies Enabled TrueDo Not Track False 16 GB main memory plus 4 GB memory on the Hi-Res graphics adapter. I have no problems loading/launching nor playing any of the HD games on Pogo Early Access. I noticed one more thing when the Bonus Picker mini-game is not displayed that I did not mention in my initial post. The 2 Bonus and the 1 Picker symbols are flashing, BUT the 4 white corner chevrons are missing from the 3 symbols.

Here is the top portion of the Compatibility Scan results:Browser No problem found! Java Not installed / disabled Operating System No problem found! Flash No problem found! Resolution No problem found!

Hey there, @quietdiWR. The PC is certainly looking good for the game itself, and the picker bonus. Let's see if we can't nail this down further. Can you share a screenshot of what you see when it gets to the picker level? That will help a lot in understanding fully what's going on. Here's the information on how to take a screenshot: How to take a screenshot on Windows Screenshots can help us see what you're seeing. I look forward to hearing from you. Arrenai 🐱 Did you receive an awesome, helpful response? 👍 +XP! Was your issue resolved by a great post? 🙌 Accept as Solution ASK. ANSWER. LEVEL UP.

Pogo Slots Picker Bonus Game Did Not Load

13 Replies

EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @quietdiWR.

Thanks so much for the detailed description of the issue. It helps a lot.

If you're able to share some of your browser details, it would help a lot. Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC/Mac? I'll be happy to take a look as to why the game isn't running smoothly for you.

Arrenai 🐱

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Was your issue resolved by a great post? 🙌 Accept as Solution

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quietdiWR
6 years ago
Webgl1 supported True
Webgl2 supported True
Java Versions installed False
Operating System Windows 10
Flash version 32.0.0
Resolution 1536 x 864
Browser Chrome 81.0.4044.129
Cookies Enabled True
Do Not Track False

16 GB main memory plus 4 GB memory on the Hi-Res graphics adapter.

I have no problems loading/launching nor playing any of the HD games on Pogo Early Access.

I noticed one more thing when the Bonus Picker mini-game is not displayed that I did not mention in my initial post. The 2 Bonus and the 1 Picker symbols are flashing, BUT the 4 white corner chevrons are missing from the 3 symbols.
quietdiWR
6 years ago
Here is the top portion of the Compatibility Scan results:
Browser No problem found!
Java Not installed / disabled
Operating System No problem found!
Flash No problem found!
Resolution No problem found!
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @quietdiWR.

The PC is certainly looking good for the game itself, and the picker bonus. Let's see if we can't nail this down further.

Can you share a screenshot of what you see when it gets to the picker level? That will help a lot in understanding fully what's going on.

Here's the information on how to take a screenshot:

How to take a screenshot on Windows

Screenshots can help us see what you're seeing. I look forward to hearing from you.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @quietdiWR. I'm just checking in. Were you able to get the screenshot of the issue you're experiencing?

Arrenai 🐱

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quietdiWR
6 years ago
No, not yet. I have not experienced the glitch again. Recently for me, getting the Bonus Picker mini-game has become quite a rarity. (The same goes for the Free Spins bonus.)
Here is another description of the glitch: The Picker Bonus mini-game does not launch. What I see is: The Bonus symbol in the second column, the Bonus symbol is the third column and the Picker symbol in the fourth column are flashing, but all three symbols are lacking the bigger white flashing chevrons/arrowheads in the four corners of the invisible (boundary defining) square surrounding the symbols.
A successful launching of the Bonus Picker mini-game follows after the 3 symbols with 4 chevrons/arrowheads each flash once, then a "Use a Power-up" pop-up is displayed and then finally the "Help Tex Pick 3 Jars" Picker Bonus mini-game is displayed.
Below is a screenshot after a successful launching and playing of the Picker Bonus mini-game. The 3 symbols are flashing, and note that 4 large white/pink chevrons/arrowheads surrounding each of the 3 symbols are also present. The chevrons/arrowheads double flash/pulse for each flash/pulse of the symbols.
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @quietdiWR.

Thanks so much for the screenshot of when it does pop up for you. I am curious for when it doesn't pop up, however, when you mention the brackets aren't around the Bonus / Picker symbols. That's definitely troubling. If you are able to get a screenshot of when it doesn't work, I can send that over to the Pogo team and they can take a look.

Arrenai 🐱

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EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @quietdiWR. I'm just checking in.

Were you able to get a screenshot of the screen when you fell on the reels without it triggering the Picker mini-game? It would help a lot.

Arrenai 🐱

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Was your issue resolved by a great post? 🙌 Accept as Solution

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quietdiWR
6 years ago
Just had the glitch happen again where the Bonus Picker mini-game did not load. It was the 4th time this session of playing Pogo Slots -- and the 2nd time during the current game of 20 spins (11/20) -- that I got the trio of BONUS - BONUS - PICKER symbols. Below is the requested screenshot:
quietdiWR
6 years ago
Looks like I found a pattern/scenario when the glitch occurs (the Picker Bonus mini game does not load):
From the Original Post (#1), "Update: Just had the glitch occur again. I was doing individual spins, i.e., not using the Auto Spin feature. On the second trio of Bonus-Bonus-Picker symbols of a 20-spin game, the Picker Bonus Game did not launch. The Bonus, Bonus and Picker symbols just kept flashing/pulsating."
From Post #10, "Just had the glitch happen again where the Bonus Picker mini-game did not load. It was the 4th time this session of playing Pogo Slots -- and the 2nd time during the current game of 20 spins ([spin]11/20) -- that I got the trio of BONUS - BONUS - PICKER symbols."