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vickimil's avatar
vickimil
Seasoned Vanguard
1 year ago

pogo

was not credited for one of my daily claim bonus then not credited for the game i won and this is not the first time it is now the second time that i have noticed

6 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hello @vickimil 

     

    Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to manually sign in
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

  • vickimil's avatar
    vickimil
    Seasoned Vanguard
    1 year ago

    do that all on the daily doesn't help

  • vickimil's avatar
    vickimil
    Seasoned Vanguard
    1 year ago

    really can"t right now dealing with a post op feline he means more to me than a game always plus game doe not always work like that it is ohh and on. running win 10 thru google chrome dedicated to pogo gotta go

  • vickimil's avatar
    vickimil
    Seasoned Vanguard
    1 year ago

    sorry bout the quickened answer i play on my desktop pc but i play pogo on the pogo app not a web browser game has been playing okay lately but i have noticed every so often it does not give me the win credit when i have won the hand. It does not give error message i just have to be paying attention to it not giving me the bonus on the spin feature or credit for the win it seems to be a random bug. if it were my end of it it would happen in all or most of the other games which it has not. 

  • vickimil's avatar
    vickimil
    Seasoned Vanguard
    1 year ago

    https://www.pogo.com/     i go directly here from shortcut on my desktop  my screen name is vickimil   not sure what you want a screenshot of 

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