Forum Discussion

New Novice

1 day ago

Poker Town - Prize Track reset to zero

Background: A few weeks ago, I spent 150 gems to do the pogo premium prize track in Poker Town. Last night I had 5110 gems out of 5335 and was supposed to have a day left to complete it for the grand...

bug

technical issues

EA_Lanna

Community Manager

11 hours ago

Hi folks,

Thank you for flagging this. We've passed this on to pop this on the teams radar.

Pogo_Sconnie shared a service update moments ago on this too. I'll copy/paste it here:

Pogo_Sconnie » March 24th, 2026, 4:47 pm

We’re aware of an issue where Season 1 of the Prize Track ended earlier than expected, despite prior communication that it would be extended. As a result, some players experienced a reset of their progress and were prompted to purchase the next Prize Track, leading to unintended purchases.

This was not our intention, and we understand how frustrating this experience may be.

Our team is currently investigating the issue and working on a resolution. We will be providing make-good compensation to affected players and will share more details as soon as they are finalized.

Thank you for your patience while we work to make this right.

sconnie

- EA_Lanna

ang4vols
New Novice
9 hours ago
Thank you so much! I'm relieved to know they are looking into it and hopefully I'll get my season 1 final prize and the 150 gems refunded. Thank you also for posting that update from Pogo Sconnie!! I have bookmarked that link so I can see service updates hopefully going forward.