Forum Discussion

5 years ago

Solved

Poppit Party Instant Prize goal not working

In Poppit Party, the goal is to use Instant Prize 33 times. I got to 12, used it again and it stayed at 12. Used it again and it dropped to 11. Next use, it went to 12, stayed at 12, then went to ...

EA_Illium
5 years ago
@BikingJoJo I would be happy to share this report with our team. If you are finished with troubleshooting and sharing information I will resolve this post for visibility purposes.

If anyone else runs into this, or if anything changes please feel free to post here, If I have anything else to share I will do so here as well.

EA_Illium

EA Staff (Retired)

5 years ago

Hello @BikingJoJo,

Thank you for letting us know about this, would you mind going through the steps below to see if we can get this resolved?

Please give it a few minutes to load for the first time. This narrows down if it is just slow to load, or is outright failing to load.
If it continues to not load, please try our HTML5 troubleshooting. These steps are built out specifically for loading issues like the one you describe and have helped many people.
If you try the troubleshooting and still are not able to get into Jigsaw Treasure Hunter HD, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

Regards,

BikingJoJo
5 years ago
I think I might have found where part of the problem is. The error of not getting credit for using the Power-Up and sometimes loosing credit towards the Goal seems to happen when I use the Undo button. If I use the Power-Up, Undo the use, then use it again, it doesn't seem to give me credit for using it.
In your response to my problem, you asked me to "go through the steps below", but you did not list any steps that apply to this issue.
- EA_Illium
  EA Staff (Retired)
  5 years ago
  @BikingJoJo I was referring to the first 2 bulletins of allowing the game to fully load, and try and if not to troubleshoot the browser being used, and then testing the game.
  
  Can you see if after doing these if the information you found out above still happens?
  - BikingJoJo
    5 years ago
    You are giving me general answers that have nothing to do with the problem I sent you. The game loads just fine. I play the complete game with no problems. The game ends just fine. After the game is over, the use of the Power-Up is not recorded. Please either look into this specific problem or stop responding to this issue with stuff that has not bearing on the issue.