My daughter purchased 1000 energy for her games. But cant get the energy to show so can use them. Her energy doesnt show available to use but gems show the purchase was made. Have a screen print can send if needed if you cant check the gem purchase log. Please help.
This was sent by pepsimania for daughter ImaAquaBrat.
Community ManagerHey there @pepsimaniaA
Sorry to hear that your daughter has ran into this issue, sadly we can't help with purchase issues here on the forums, you'll need to get in touch with support by going to this link here : I want to check my order status - Pogo
Support should be able to look into this for you, if you have any other issues after getting in touch, please let us know.
Community ManagerCommunity Manager
EA Staff (Retired)
