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Re: Pogo slots not loading

@raymie4214cA 

Hello! Sorry to hear about your games not loading on Pogo Slots & Merge Academy. Thank you for taking the steps to change browsers, clearing cache, incognito mode and rebooting your system. I tried both games before replying to you, and they successfully loaded on my end. Could you try a few more steps?

  • Update Your Graphics Driver: Troubleshooting graphics on PC   An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver by going to Device Manager > Display adapters, right clicking your adapter and select "Update Driver" (it will tell you if it needs it or not)
  • Restart your router. Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.
  • Ensure your device meets the minimum requirements for Pogo

If you continue to have issues:

  • What type of device are you using? (Make/Model)

7 Replies

  • raymie4214cA's avatar
    raymie4214cA
    Seasoned Novice
    1 year ago

    checked the drivers, it says no problems detected, i restarted my router, after unplugging for 3 minutes and it still isnt working.  One note is that it does work on my phone, so its definitely something in my computer.  I have an HP Elitebook.

  • abbycattx's avatar
    abbycattx
    Hero+
    1 year ago

    @raymie4214cA 

    I have a couple of more suggestions that may help. 

    Adjust Your Monitor Refresh Rate: Lower your monitors refresh rate to 60Hz.
    Right-click the desktop screen and go to: Display Settings > Advanced Display > Refresh Rate > 60 Hz.
     
    Disable GPU Hardware Acceleration: Right-click the desktop screen and go to: Display Settings > Graphics > Change default settings and turn off hardware-accelerated GPU scheduling.
     
    I have adjusted this myself for some games on Pogo. Let us know if this works 😊
  • raymie4214cA's avatar
    raymie4214cA
    Seasoned Novice
    1 year ago

    i think you might have just found the problem.  When i went to the graphics settings it says we didnt find any of your preferences yet.  Select an app to get started. Then it has 2 options, desktop app and microsoft store app.  Not sure what to do with that!

  • abbycattx's avatar
    abbycattx
    Hero+
    1 year ago

    @raymie4214cA 

    You should not have to download anything to make any adjustments. I have an HP Laptop too, I can access the options by the steps detailed above. No app store needed.

    Make sure you are right clicking on your desktop screen and not a webpage.

  • raymie4214cA's avatar
    raymie4214cA
    Seasoned Novice
    1 year ago
    i have attached so you can see. This is the only graphics option i have. Right under the advanced display settings.
     
     
     
     
     
     
     
     
  • raymie4214cA's avatar
    raymie4214cA
    Seasoned Novice
    1 year ago

    ok ty for all your help!!! hopefully i will figure this graphics thing out! 

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