Merge Academy Blank White Screen

I am having the same problem only it won't finish loading this has been going on for about a week I ck every day and same thing I hope this can be fixed I have lost time trying to do the games 

Hi rem525mi​,

rem525mi wrote:

Tried clearing history and cache, tried several different browsers, made sure everything was up to date,

Thank you! It's always worth running through the basic troubleshooting steps for tech issues. They help solve most issues, and when the issue sticks around, they help rule out a few potential causes. So it's great to have that much done already. 

rem525mi wrote:

all I get is a blank white screen

Hmmm. There could be a few causes for this. You've helped rule out a few already by running through those troubleshooting steps above, but there are a few that could still be causing this.

Could you pop the following details into your reply, please? 

• What devices are you experiencing this on?
• What is the Operating System on the device?
• What browsers did you test this on?
• Are you using a VPN to play?

- EA_Lanna

Heya Friend244Ac​,

Friend244Ac wrote:

this has been going on for about a week

I'm so sorry to hear that. Let's try some things together to see if we can get you back into the game.

Friend244Ac wrote:

it won't finish loading

Your issue sounds a bit different to rem525mi​'s where you're not getting a black screen, but a loading screen that won't finish loading. Just in case, could you pop up a screenshot of what you're seeing, when you get a chance?

Also, have you tried the same steps rem525mi​ tried? If not, please give them a go now. They are quick steps and tend to help with most loading issues:

• Check and approve any pending updates:
  • Check for Browser updates:
    • Chrome
    • Edge
    • FireFox
    • Safari
  • Check for Device Updates: 
    • PC
    • MAC
    • Android
    • iPhone
• Closing other running programs and browser tabs can help by freeing up resources, like processing power and memory
• Clear your browser’s cache. Search "clear cache" in a search engine like Google to learn how to do it.
• Turn off any pop-up blockers on your browser.

- EA_Lanna

I am using a PC, Windows 11. Tested on Chrome (which I've always used) but also Bing. I do not use a VPN to play.

Thank you.

Apparently I am not alone with the white screen for Merge.  Really tired of this.  Also, there is something wrong with Garden Blast.  It's like its in slow motion on every move.  Can't really complete the game.  Pogo you really have to fix these games.

Definitely not alone

I am having the same issue.  Cleared cache and cookies, did the hokey pokey, etc.  Nothing worked.  Could not finish the Coral challenge as time ran out.  This happens quite often & very frustrating.  Why bother setting up challenges??  

Also getting white screen. Game won't load. Seems it's a POGO Issue and not individual. Any updates on resolution? 

rooky4u​ 

Hello and thanks for reaching out. I double checked the game on my side, and it is currently working as designed on the Pogo website. 

Being that Pogo is a browser-based gaming site, white screens or loading issues can be narrowed down to a few issues and system checks needed.

• Browser’s cache or cookies are corrupted (multiple ways to clean/clear, please search different ways online for your specific device)
• Browser extension is interfering (detailed posting here > Browser Extensions)
• Graphics driver or Hardware acceleration is failing (why we see odd screens while gaming > Pogo Graphics Guide)
• Browser security settings blocking content (ensure Pogo is on your whitelist on your Security settings)
• Outdated browser version or system (as detailed below by Community Manger EA_Lanna)

"Any updates on resolution?"

On the main page of Pogo Forums we can find Announcements and News & Current Issues, this is the best place along with reading the Pogo Blog  to find the latest news and information. Currently there are no service announcements on Merge Academy.

Please give all the troubleshooting steps EA_Lanna posted and also the steps mentioned above 🙂 If you need any further help please feel free to reach out again and myself, other players or our EA Community Managers will be happy to assist you.

I am having the same problem.  Started two days ago.  I decided to clean out my cache and get rid of all the old stuff that hangs around in there.  Since I have done this, I now only get a white screen.  Merge does not load.  I am using Edge explorer.  Windows 11.  I downloaded Chrome and tried with Chrome and I was able to get in and play.   I can also play on my tablet.  It only stopped working on Edge after I cleaned out my old history.  Now I can't figure out how to get it back to playing on Edge again.